• Multilingual customer interaction

    • Multilingual, Multichannel Customer Support

    • Remote Technical Support

    • Back-Office Support Activities

    • Onboarding/Welcome programs

    • Social Media Solutions

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  • Sales programs

    • Inbound & Outbound sales

    • Customer retention programs

    • Win-back and loyalty programs

    • Cross-sell and up-sell sales

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  • Brand awareness

    • Cold calling

    • Prospecting

    • Lead campaigns

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  • Reporting analysis

    We can monitor your activities and statistics and analyze the data to ensure added value to your business

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  • The voice of your business

    We offer you a complete solution to build up and manage the communication with your customers.

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Pontica Solutions Ltd.

The voice of your business

Pontica Solutions Ltd.

The voice of your business

Our mission

We at Pontica Solutions are a group of strong and diverse individuals unified by a clear common purpose - to deliver excellence and high level of customer satisfaction.

About Us

We believe in our values

Clients come first

We are all passionate for growth; therefore, we believe in efficiency and understand that bringing success to our customers is the best testimonial one can ever get.


At Pontica Solutions we are all owners – for us “Great” is simply not good enough!
We keep ourselves accountable and put our personal and professional reputation at stake on the excellence of our work.


We respond with a sense of urgency and always look to building an open and honest relationships with communication.


We have managed to build a positive team and a true family spirit. We are at constant strive to keep our teams happy as an engaged and happy team equals happy customers.

The voice of your business

We can help our clients deliver excellence, meet the expectations of highly demanding customers and monetize their business in over 12 languages, including English, French, German, Italian and Spanish.

Western European languages

  • English
  • Italian
  • French
  • German
  • Spanish
  • Portuguese

Central & Eastern Europe languages

  • Bulgarian
  • Russian
  • Czech
  • Polish
  • Greek
  • Ukrainian
  • Turkish
  • Croatian

Nordic languages

  • Dutch
  • Danish
  • Swedish
  • Finnish
  • Norwegian

" In Bulgaria, 98% of high school students study one foreign language and 73% study a second (mainly German, French, Spanish and Russian) "

Request services in another language or find out more about our language capabilities

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We have in-depth knowledge for your industry


In the dynamic business world, customer loyalty and retention have become vital metrics. IT and Telecom services have reached a level where the competition among companies is hidden in the added value to their customers. At Pontica, we understand that in the highly competitive, constantly evolving communications market, delivering a superior customer experience is key to customer satisfaction and continued business success.

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e-Commerce & Retail

The e-commerce industry is rapidly growing worldwide and this growth requires great flexibility and understanding of global eCommerce trends. More online clients expect a higher service level, including faster or instant response to enquiries, help in choosing the right product/ service, professional advice on how to secure finance, multichannel support for technical trouble-shooting, and more.

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Forex & Gambling

The Forex and Gaming industries may not have a lot in common in generally, but they both have one thing in common: High customers' expectations. In the world of Forex and Binary Options the personal approach and contact with your end customers is crucial for your client's choice. The gaming industry is very dynamic environment, where if you are not able to predict your customer's needs – you lose them.

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