In the dynamic business world, customer loyalty and retention have become vital metrics. IT and Telecom services have reached a level where the competition
among companies is hidden in the added value to their customers. At Pontica, we understand that in the highly competitive, constantly evolving communications market, delivering a superior
customer experience is key to customer satisfaction and continued business success.
Pontica`s communications expertise and flexibility of services allow us to react quickly to the changes in your industry, deliver cost efficiencie, and improve customer satisfaction and retention. Pontica Solutions advantages:
The e-commerce industry is rapidly growing
worldwide and this growth requires great flexibility and understanding of global eCommerce trends.
More online clients expect a higher service level, including faster or instant response to enquiries, help in choosing the right product/service, professional advice on how to secure finance, multichannel support for technical troubleshooting, and more. Many companies encounter the challenge of expand their activities worldwide cost efficiently and in short timeframes, for which they need multilingual and multichannel customer service support.
As a call center and BPO partner, Pontica Solutions has developed wide expertise in providing the right customer care services for the e-commerce industry:
The Forex and Gaming industries may not have a lot in common in generally, but they both have one thing in common:
High customer expectation.
In the world of Forex and Binary Options the personal approach and contact with your end customers is crucial for your client's choice. The gaming industry is very dynamic environment, where if you are not able to predict your customer's needs – you lose them.
At Pontica Solutions we have extensive knowledge of the needs of the market, as well as professional experience in helping such companies achieve great client data base and conversion rate. We offer our Forex and Binary options partners not only flexibility and adaptation to their business environment, but also: