We provide Multilingual customer solutions, IT outsorcing, risk management, social media solutions.
We provide Multilingual customer solutions, IT outsorcing, risk management, social media solutions.

Our services

One stop shop

We offer your business the added value you need to adapt solutions to your business strategy.Our portfolio include Sales Programs, Multilingual Customer Solutions, IT outsourcing, Social media solutions.

  • We provide Multilingual customer solutions, IT outsorcing, risk management, social media solutions.

    Our services

    ONE STOP SHOP
    We offer your business the added value you need to adapt solutions to your business strategy.Our portfolio include Sales Programs, Multilingual Customer Solutions, IT outsourcing, Social media solutions.




Our services

Services

At Pontica Solutions, our customer care offers continuously improving customer experience. Whether via voice, email or chat, our highly skilled professionals are committed to ensuring customer satisfaction.


Multilingual customer interactions

  • Multilingual Customer Support
  • Remote technical Support
  • Onboarding/Welcome programs
  • Back-Office Support Activities
  • Social Media Solutions

Sales programs

  • Inbound and Outbound sales
  • Customer retention programs
  • Win-back and loyalty programs
  • Cross-sell and up-sell sales

Brand awareness

  • Cold calling
  • Prospecting
  • Lead campaigns

Channels




Language capabilities

We can help our clients deliver excellence, meet the expectations of highly demanding customers and monetize their business in over 12 languages, including English, French, German, Italian and Spanish.


Western European languages

  • English
  • Italian
  • French
  • German
  • Spanish
  • Portuguese

Central & Eastern Europe languages

  • Bulgarian
  • Russian
  • Czech
  • Polish
  • Greek
  • Ukrainian
  • Turkish
  • Croatian

Nordic languages


  • Dutch
  • Danish
  • Swedish
  • Finnish
  • Norwegian

" In Bulgaria, 98% of high school students study one foreign language and 73% study a second (mainly German, French, Spanish and Russian) "


Request services in another language or find out more about our language capabilities
Contact us

Expertise

Communication

In the dynamic business world, customer loyalty and retention have become vital metrics. IT and Telecom services have reached a level where the competition among companies is hidden in the added value to their customers. At Pontica, we understand that in the highly competitive, constantly evolving communications market, delivering a superior customer experience is key to customer satisfaction and continued business success.
Pontica`s communications expertise and flexibility of services allow us to react quickly to the changes in your industry, deliver cost efficiencie, and improve customer satisfaction and retention. Pontica Solutions advantages:

  • Reducing global costs by as much as 40% through an integrated BPO solution with a global delivery model
  • Analyze and predict customer behavior to improve services and increase customer retention
  • Ensuring greater CSAT scores, achieving over 85% satisfied customers
  • Manage back-office activities, resulting in procedure optimization and cost efficiency


e-Commerce & Retail

The e-commerce industry is rapidly growing worldwide and this growth requires great flexibility and understanding of global eCommerce trends.
More online clients expect a higher service level, including faster or instant response to enquiries, help in choosing the right product/service, professional advice on how to secure finance, multichannel support for technical troubleshooting, and more. Many companies encounter the challenge of expand their activities worldwide cost efficiently and in short timeframes, for which they need multilingual and multichannel customer service support.
As a call center and BPO partner, Pontica Solutions has developed wide expertise in providing the right customer care services for the e-commerce industry:

  • Multilingual teams with experience in: inbound calls, email for order taking and general information
  • Pre-sales support via the chat/callback sections, leading to higher sales and conversion rate for our partners
  • After sales support and troubleshooting

Forex & Gambling

The Forex and Gaming industries may not have a lot in common in generally, but they both have one thing in common:
High customer expectation.
In the world of Forex and Binary Options the personal approach and contact with your end customers is crucial for your client's choice. The gaming industry is very dynamic environment, where if you are not able to predict your customer's needs – you lose them.
At Pontica Solutions we have extensive knowledge of the needs of the market, as well as professional experience in helping such companies achieve great client data base and conversion rate. We offer our Forex and Binary options partners not only flexibility and adaptation to their business environment, but also:

  • Reducing global cost for communication up to 40%
  • Experienced Sales specialists, with outstanding conversion rate
  • Complete business solution, including all legal and security requirements
  • Full contact center support: Customer Support, Marketing, Sales, Fraud prevention, Risk management

Whant to know what more we can do for you? Do not hesitate...


Contact us