People of Pontica - Pontica Solutions

People of Pontica

I started for a company of less than 10 people, now I am the HR Manager of a company with more than 100 employees.
Yova Mihaylova, HR Manager
My Story

I started my career in the BPO industry more than 4 years ago as a Customer Support Agent at one of the biggest BPO companies in Sofia. It was my last year at the university when I met with a company representative at a job fair and they offered me this opportunity to practice my English and develop my skills while studying. A year and a half later a friend of mine told me that a new BPO company is coming up on the market and I knew I had to be part of it as I felt that it will give me the opportunity I was looking for. And this is how my story with Pontica Solutions began. Over the years with Pontica I met with a lot of great minds and I developed my competences a lot more than what I initially expected. I was given the chance to grow and reach my career goals. 3 years ago, I started as an Office Administrator for a company of less than 10 people, now I am the HR Manager of a company with more than 100 employees.

My Motivation

Seeing how the people I work with reach their career goals at the company like it happened to me gives me a sense of belonging. Another thing that motivates me is the actual work that I am doing for the company – every day I have the chance to work on our employee engagement strategies and development programs.

Yova after work

When I’m out of office, I love to spend time with my family and friends. I enjoy horse-riding and long walks with my dog in the park as being in the nature helps me relax after work. But my greatest passion has always been travelling, I love exploring new places and cultures. So far, I have visited more than 20 countries around the globe and I’m always happy to help when a friend asks me for a travel advice.