Pontica Solutions - One Stop Shop BPO and ITO provider

Our Mission

We empower a diverse workforce where strong individuals are unified by a clear common purpose – to deliver excellence and high level of customer satisfaction.

Back office activities

IT Support
and Development

Customer Solutions

Sales and
Customer Retention





We are all passionate for growth; therefore, we believe in efficiency and understand that bringing success to our customers is the best testimonial one can ever get.


We respond with a sense of urgency and always look to building an open and honest relationships with communication.


We are all owners – for us ‘Great’ is simply not good enough! We keep ourselves accountable and put our personal and professional reputation at stake on the excellence of our work.


We have managed to build a positive team and a true family spirit. We are at constant strive to keep our teams engaged and happy as that equals happy customers.


Service providers

One of the world’s top three all-in-one email service providers.

(PC, Mobile, Console)

A world-wide recognized video game development company.

Technology companies

Global company for consulting, digital, technology and operations services.

Entertainment and Gambling

Leading provider of white label gaming platform.

E-commerce and retail

Industry leading provider of online payment solutions.

Latest News

Pontica Solutions is the newest member of the Bulgarian Outsourcing Association

We were listed as one of the 10 most dynamic BPO companies in…

We ran for charity

We joined Marathon Sofia.

Career Days – IT, Communications and Outsourcing

We attended the most popular IT Career Days in Sofia and Varna.

Pontica Solutions supports the Bulgarian Rugby Federation

The national rugby team at the European Championship.

Our Bandai Namco team at Gamescom

We attended the biggest gaming convention in Europe.

Pontica Solutions supported the New Forest initiative

We were happy to support the tree-planting initiative organised by Sofia Municipality.

Свободни позиции за млади таланти в BPO и ITO сектора от Pontica Solutions

Фирмата взе участие на „Национални дни на кариерата“ 2018, като събитие с идеята…

Pontica Solutions получи международно отличие за най-добър стартъп

Конкурсът Stevie Awards цели да отличи успешните бизнеси по света.