Pontica Solutions - One Stop Shop BPO and ITO provider

A few words about us

Pontica Solutions is a premium multilingual BPO and ITO provider, servicing clients on more than 30 languages, including English, French, German, Italian and Spanish.

We are young, experienced, dynamic company with in-depth knowledge of the new trends in the outsourcing industry.

Our keywords are:
  • engagement
  • synergy
  • transparency
  • transforming services into partnerships
our team
We structure amazing teams that vary from multilingual Customer and Technical Support together with Back Office activities, to Account Managers, VIP Customer Support, Project Managers, Data Analysts, Front and Back end Testing, B2B Sales, PHP, Java, Scala, Javascript Developers and more…
Pontica has experience in handling almost every line of your business operations.

Our people are our competitive advantage – we don’t just hire based on business requirements today, we analyse our clients` values and we select the right profiles that will do the job but will also be engaged in what they do. In Pontica we work with young and highly educated people with understanding of new technologies and global industry trends.

We understand that running a business is not easy. It is a complex network of processes, operations and people. Our job is to make your lives easier and help you manage your customers in a better and more efficient way. We have proven results in working with world top gaming companies, service providers, technology companies and e-commerce and retail.


Our Mission

We empower a diverse workforce where strong individuals are unified by a clear common purpose – to deliver excellence and high level of customer satisfaction.

Take a look at our services

Back office activities

IT Support
and Development

Customer Solutions

Sales and
Customer Retention


Drop us a message, so we can discuss how we can help you achieve your goals!




We are all passionate for growth; therefore, we believe in efficiency and understand that bringing success to our customers is the best testimonial one can ever get.


We respond with a sense of urgency and always look to building an open and honest relationships with communication.


We are all owners – for us ‘Great’ is simply not good enough! We keep ourselves accountable and put our personal and professional reputation at stake on the excellence of our work.


We have managed to build a positive team and a true family spirit. We are at constant strive to keep our teams engaged and happy as that equals happy customers.


Service providers

One of the world’s top three all-in-one email service providers.

(PC, Mobile, Console)

A world-wide recognized video game development company.

Technology companies

Global company for consulting, digital, technology and operations services.

E-commerce and retail

Industry leading provider of online payment solutions.

Latest News

Pontica Solutions donates an AED to Vitosha Metro Station

We donated an AED for public transportation to Vitosha Metro Station in Sofia,…

Potica Solutions organizes Open Days in all offices

In 2023, we are opening the doors to our offices for our first…

Pontica Solutions won Silver at the 17th annual Stevie® Awards for Sales & Customer Service

With our training team we won the Silver in the category of Customer…

Pontica Solutions becomes certified class A investor

We received a class A certificate for our investment project in Burgas, Bulgaria.

Pontica Solutions organized a Winter Charity Bazaar ❄️

We organized a Winter Charity Bazaar in Sofia, Varna and Burgas to support…

Pontica Solutions’ White Christmas parties – celebrating the Holiday season with style ✨

We organized three Christmas parties to celebrate the Holidays and another year of…