The day-to-day operations of your company can make or break your business, even before reaching your clients. Nowadays, a business needs to stay competitive with the right technology if they want to survive.
But not all of us are experts in this field.
This is why several companies are choosing to outsource their IT support and development mechanisms. Many of them are finding that outsourcing this kind of service to experts and professionals can reduce the number of technological mishaps, which could end up hurting your brand and your bottom line in the long run.
In this blog post, we’ll list down 5 reasons why you should outsource your IT support and development to a premium ITO provider with a proven track record, allowing you to increase your productivity as you focus on the important aspects of your business.
REASON # 1: You’ll reduce your labor costs considerably.
Most businesses look forward to the expansion of their business – but not so much with the costs that go along with their growth.
Outsourcing your IT support and development will free up your company’s internal resources by not having to hire additional employees, not increasing work hours, and not providing logistical needs (expensive PC units, software, database, etc.).
This will make it easier for you to improve your operations, expand your business, and save costs all at the same time.
REASON # 2: You’ll gain access to a diverse set of IT skills and industry knowledge
If you want to make it big, you’ll have to learn how to work like the big boys.
Small to medium-sized businesses may have limited resources, but if you choose to outsource your IT support and development, you’ll be able to tap a set of IT skills and industry knowledge that you otherwise wouldn’t have.
Sure, you can devote months (perhaps even years!) hiring and training people, but this can take a lot of time, money, and effort, which can be used towards other, more crucial aspects of your business. That’s why having an external team with great experience and expertise will give you the industry advantage needed to manage your IT environment with a high level of professionalism and support.
REASON # 3: You’ll be able to focus on the growth of your business
Do you really have time to worry about your database management, network, and internet connectivity when you should be out there talking to your customers and trying to grow your business?
One of the advantages of outsourcing your IT to an external environment is shifting the focus on IT related problems or challenges to your outsourced IT team, rather than trying to tackle it yourself. In short, you can safely leave all the problems to your outsourced team, and focus on the operation of your business.
REASON # 4: You’ll improve your system’s security along the way
You can’t risk compromising your online and network security. One bad mistake could spell the end for you and your business. What happens if you accidentally publish your customers’ sensitive information online? Do you have an updated firewall? How are your system’s defenses against malware? Is your e-commerce platform secure? Does your company follow PCI security rules and standards?
These are the questions that an experienced IT support team can answer, resolve, and secure for you, saving you from the stress and giving you peace of mind.
REASON # 5: You’ll be able to respond to IT concerns 24/7
Nowadays, it is important for your technology to be in tip-top shape for 24/7.
While your company may be limited to the typical 40 hour work week, your website and the systems that are backing it up are always live. This is where the expertise of an external IT support team comes in. A reliable, external ITO provider can give companies 24/7 monitoring and support, reducing corporate risk after work hours and even during the holidays.
When you have an IT support team that works with you round-the-clock, you can reduce technological downtime, which can help cut revenue losses and make your company’s services more consistent, efficient and reliable.
If you’re looking to outsource your company’s IT support and development, then look no further than Pontica Solutions. Based in Bulgaria, we have a tech-savvy talent pool of IT professionals that can provide 1st, 2nd and 3rd Level Multilingual Technical Support, QA, Front and backend multilingual testing, software development, troubleshooting, and more.