BPO/ITO outsourcing - Pontica Solutions

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We know how important is for everyone to be heard and we strongly believe that all opinions matter. If you are curious, read our colleagues` short interviews and success stories.

If you are interested in learning more about BPO and ITO, then stay tuned for the latest developments in the industry which we will post.

BPO/ITO outsourcing

Omnichannel customer support

Omnichannel customer support allows businesses to keep up with that trend by being always available for their customers, but more importantly by offering their customers to contact them how they…

Implementation of an outsourcing project

What are the next stages, once you have found your outsourcing partner and you are about to launch the project. Our Co-Founder Ivan Georgiev was invited as a guest speaker…

Benefits of outsourcing

What are the benefits of outsourcing? High-valued multilingual talents and skills, centralization of operations, 24/7 customer support are just some of them.