Clients

Our goal is to be able to win our clients` complete trust and transform services into partnerships.

This is why we offer a unique and tailored “One Stop Shop” solution for our clients and build an open and trustworthy relationship with them. At Pontica Solutions we establish transparent communication procedures and provide in-depth performance analysis. Our standards are high, and this is backed up by solid procedures to help us select the right people and reach top quality results.

As a BPO and ITO provider we have a great challenge to engage our people at the same time with Pontica Solutions and with our clients` brands. How do we achieve that? We select our partners very carefully and we always aim for synergy between Pontica`s culture and values and our partners` activities, culture and values.

We work hard to build long lasting win-win relationships with our clients. We are jointly working towards performance, transformation, quality and financially driven objectives. Our partners measure our success in reduced costs, increased revenue and improved customer experience.

We develop our team members and help them adapt to our clients’ business needs and market trends. Our company culture is people oriented. We promote transparency, personal development and we strive to align ourselves with our client’s environment and corporate strategy. All this helps us achieve amazing CSAT, cost efficiency and customer loyalty.

In our journey so far and thanks to our company culture we have won the trust of top retailers, online payment platforms, game producers and email service providers. For them we have ran the extra mile and setup amazing teams that vary from multilingual Customer and Technical Support together with Back Office activities, to Account Managers, VIP Customer Support, Project Managers, Data Analysts, Front and Back end Testing, B2B Sales, PHP, Java, Scala, Javascript Developers and more…

We help our clients in more than 30 languages, including English, French, German, Italian and Spanish.

See more details below:

Service providers

A world-wide recognized video game development company.

Gaming
(PC, Mobile, Console)

One of the world’s top three all-in-one email service providers.

Technology companies

Global company for consulting, digital, technology and operations services.

E-commerce and retail

Industry leading provider of online payment solutions.

Testimonials

'If you are looking for a centralized, multilingual solution for your Customer Support, Pontica is definitely the right choice. When we started to look for an outsourcing partner, we were facing the challenge to structure from scratch a customer centric solution that will operate in 5 languages and will aim to increase our global Customer Satisfaction. With Pontica we have found a flexible partner that understands what needs to be done, helped us improve our existing processes and procedures which led to the increase of our CSAT to the targeted level.'

Vincent Hugues-Hebrard

Head of Customer Support
Bandai Namco Entertainment Europe

'As a fast-growing global tech company we need to be able to focus on our product and growth strategy. We have been working with Pontica Solutions for 3 years now. and Among the many reasons we partner with them we appreciate the most their client-oriented mindset, helping us have the needed flexibility and scalability to quickly find and structure operations from Customer Success to IT development, all with high level of quality and engagement, while we can focus on our product.'

Alexis Renard

CEO at Mailjet

'Our business requires often to find the right team members quickly and help us run the operations smoothly. We were always impressed by the speed of Pontica Solutions when recruiting multilingual profiles from English to Nordic languages for our team. It allows us to scale up and down at the pace dictated by our day-to-day business needs and stay competitive.'

Elad Beni

COO ProgressPlay

'Talixo is a fast-growing transportation booking platform for taxis and limousines. Few months ago, we took the strategic decision to outsource some of our operations to a BPO company. We wanted a partner that has the know-how to get our customer experience to the next level, provide us with the opportunity to scale up our language capacity and assist us with the operation’s global organization. Among many companies, Pontica Solutions was selected for having all the qualities we were looking for at a competitive and flexible cost structure. Few months after we are very happy with the choice, we`ve made.'

Jan Brenneke

VP Operations, Talixo

'When looking for a partner to outsource some operations, the synergy between the two companies is the key for successful partnership. It is very rare to find a francophone company based in Eastern Europe that offers excellent outsourcing solutions. We at Rhexis have found Pontica and we can benefit from an outsourced solution with French management, accomplished with cultural and business understanding of the French businesses and customers.'

Gilles Vittoriano

COO, Rhexis