Pontica Solutions - Clients

Clients

Our goal is to be able to win our clients` complete trust and transform services into partnerships.

This is why we offer a unique and tailored “One Stop Shop” solution for our clients and build an open and trustworthy relationship with them. At Pontica Solutions we establish transparent communication procedures and provide in-depth analysis of the performance. Our standards are high, and this is backed up by solid procedures to help us select the right people and reach top quality results.

As a BPO and ITO provider we have a great challenge to engage our people at the same time with Pontica Solutions and with our clients` brands. How do we achieve that? We select our partners very carefully and we always aim for synergy between Pontica`s culture and values and our partners` activities, culture and values.

We work hard to build long lasting win-win relationships with our clients. We are jointly working towards performance, transformation, quality and financially driven objectives. Our partners measure our success in reduced costs, increased revenue and improved customer experience.

We develop our team members and help them adapt to our clients’ business needs and market trends. Our company culture is people oriented. We promote transparency, personal development and we strive to align ourselves with our client’s environment and corporate strategy. All this helps us achieve amazing CSAT, cost efficiency and customer loyalty.

In our journey so far and thanks to our company culture we have won the trust of top retailers, online payment platforms, game producers and email service providers. For them we have ran the extra mile and setup amazing teams that vary from multilingual Customer and Technical Support together with Back Office activities, to Account Managers, VIP Customer Support, Project Managers, Data Analysts, Front and Back end Testing, B2B Sales, PHP, Java, Scala, Javascript Developers and more…

clients

We help our clients in more than 30 languages, including English, French, German, Italian and Spanish.

See more details below:

Service providers

A world-wide recognized video game development company.

Gaming
(PC, Mobile, Console)

One of the world’s top three all-in-one email service providers.

Technology companies

Global company for consulting, digital, technology and operations services.

E-commerce and retail

Industry leading provider of online payment solutions.

Testimonials

'We have trusted Pontica Solutions with our Customer Service because of their management dedication and the high level of flexibility they showed as a potential partner. Their ability to customize their offer to our needs was a key factor in our choice, which extended to the achievement of our targets from the very beginning of the project.'
Vincent Hugues-Hebrard
Head of Customer Support
Bandai Namco Entertainment Europe