IT Support and Development - Pontica Solutions

IT Support and Development

Your business needs 100% of your attention in developing your product and always stay in the loop for competitive technologies. In order to do so you need the best talent behind your product and a partner that knows how to find them and motivate them.

Our role is to help you find the right talent to develop and support your product, improve your efficiency and increase your productivity so you can grow. We have a proven track record in delivering IT support and development services 24/7. Some of those services include:

  • 1st, 2nd and 3rd Level Multilingual Technical Support
  • QA, Front and backend multilingual testing
  • Software development
  • Troubleshooting
  • CRM support

Our excellent pool of tech savvy talent is focused on high-quality customer experience, backed up by exceptional technical knowledge. Outsourcing your IT support can free up time for you to focus on your long-term goals and strategic development, to embrace what you do best, while we make sure your teams are up to date with the latest operational best practices and processes.

IT Support and Development

We are so confident in the quality of talent in Bulgaria that we have established a structured recruitment process where our clients have the final decision if an approved by us applicant joins their team or not.

We offer more than 30 languages, including English, French, German, Italian and Spanish. However, our language expertise does not stop there, we are also proficient in the major programming languages – Java, JavaScript, Python, C, C++, C#, PHP, Ruby, Go, Scala.

Our goal is to build a long-term relationship with our clients, increasing ROI and ensuring projects are built to global standards and in line with their requirements. Our clients list include a fortune 500 software company, one of the world’s top three all-in-one email service providers, and an industry leading online payment solutions provider.

If by now you believe that we know what we do, drop us a line with your ITO outsourcing needs, so we can start our partnership!