---
type: Job
title: AI Customer Support Associatе Late/Night Shifts
resource: https://ponticasolutions.com/job/ai-customer-support-associat%d0%b5/
timestamp: 2026-09-04T12:47:29+00:00
---

# AI Customer Support Associatе Late/Night Shifts

AI Customer Support Associatе Late/Night Shifts - Pontica Solutions This is the HTML version. Agents: fetch this page as Markdown at https://ponticasolutions.com/job/ai-customer-support-associat%d0%b5/index.md or by sending the header "Accept: text/markdown". This is the HTML version. Agents: fetch this page as Markdown at https://ponticasolutions.com/job/ai-customer-support-associat%d0%b5/index.md or by sending the header "Accept: text/markdown". AI Customer Support Associatе Late/Night Shifts Full Time On-site Posted August 31, 2026 **All interviews will be conducted remotely (online or by phone). Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our global clients in diverse industries such as High-Tech, FinTech, Healthcare, Games and Entertainment, E-commerce, Renewable Energy and Utilities, Logistics, and more. Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth. Looking for more than just a job? Looking for more than just a job? Work alongside cutting-edge AI technology that’s designed to support your success, enhance your skills, and make everyday work more efficient. What you will do in this role: Handle inbound customer calls, texts, chats, and emails professionally and efficiently. Schedule, reschedule, and confirm service appointments using company systems. Gather accurate customer information and coordinate technician dispatch. Resolve customer inquiries and concerns with empathy and a solution-focused approach. Maintain accurate records in CRM and scheduling systems. Meet quality, customer satisfaction, and booking performance targets. What skills are needed: Strong communication skills in English (C1) is a must. Critical thinking and problem-solving skills. Detail-oriented, proactive, and highly organized. Comfortable using CRM systems, scheduling software, and Microsoft Office/Google Workspace. Able to multitask effectively in a fast-paced environment. Previous customer service or similar role would be considered a plus. What we offer: An attractive remuneration. Referral bonuses. Standard working hours, Monday-Friday during training period. Flexible working hours after training period – 24/7 coverage. Work in a premium Class A office space with all the amenities you need to thrive. Full training provided Additional health insurance and other social benefits. Exclusive discounts & offers. Digital Food Vouchers. International work environment Open-minded management team promoting innovation, and personal and professional development. Permanent employment; full-time. Apply for this position Your name Your email Your location Sofia Varna Other Attach CV Upload File Your message first_touch_utm utm Accept the Terms and Privacy Notice I give my explicit consent for my personal data to be processed also for the purposes of other recruitment procedures, including to receive information about open positions though email, phone, social media, push notifications in apps and other means, within 3 years following the terms of the Privacy Notice . Accept the Terms and Privacy Notice I have read and agreed with the Terms of Use and acknowledge the terms of the Privacy Notice . Send application Thank you for your application! An error occured. Server error. Form not sent. --> chevron-down menu chevron-down cross-circle

---

Source: https://ponticasolutions.com/job/ai-customer-support-associat%d0%b5/

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