Client Services Specialist with English

Sofia, Varna, Burgas, Remote
Full Time
Posted September 5, 2023

**All interviews will be conducted remotely (online or by phone).

Pontica Solutions is an award-winning BPO company that offers great opportunities for young professionals in the field of customer success, people management, project management, marketing, and IT. We are looking for a customer support specialist for our newest client – an international company providing background checks and employment screenings through innovative, web-based technology.


  • Help users and clients use the platform (email, chat, and phone communication).
  • Provide support with the online form, status of the application, and registration to the system.
  • Ensure clients receive the highest level of customer service.
  • Follow guidelines and policies; execute an organized, efficient, and structured working process.


  • Fluent in English.
  • Previous experience in a customer support role.
  • Excellent computer literacy and proficiency with MS Office applications.
  • Excellent interpersonal and communication skills.
  • Very good customer orientation.


  • An attractive remuneration, performance, and referral bonus.
  • Full training – provided by the client.
  • Additional health insurance and other social benefits. Exclusive discounts & offers.
  • Open-minded management team promoting innovation, and personal and professional development.
  • Permanent employment; full-time.
  • Employer: Pontica Solutions Ltd.

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