**All interviews will be conducted remotely (online or by phone).
About our client: High-Tech HR services operator which specializes in delivering employment background screening and workforce monitoring services for their global clients for more than 25 years.
We are looking for a Client Success Specialist to work for our client – an international company providing background checks and employment screenings, through an innovative, web-based technology.
Key Responsibilities:
• Assist users and clients in using the platform via email, chat, and phone communication.
• Provide support with online forms, application status updates, and registration to the system.
• Ensure the delivery of the highest level of customer service, maintaining professionalism at all times.
• Follow company guidelines and policies while executing an organized, efficient, and structured working process.
• Troubleshoot and resolve any issues that clients may encounter while using the platform.
• Document interactions and maintain accurate records of client inquiries and resolutions.
Required Skills:
• Fluency in both French and English (C1 level proficiency in both languages).
• Previous experience in a customer support role.
• Strong computer literacy and proficiency in Microsoft Office applications.
• Excellent interpersonal and communication skills.
• Strong customer orientation and ability to maintain a positive attitude in all interactions.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
Benefits:
• An attractive remuneration. Referral bonuses.
• Flexible working hours ( including night shifts)
• 20 days of paid leave per year + 2 days off for volunteering
• Digital food vouchers
• Full training provided
• Additional health insurance and other social benefits. Exclusive discounts & offers.
• Open-minded management team promoting innovation, personal, and professional development.
• Permanent employment; full-time.
