Client Success Manager with French - Pontica Solutions

Client Success Manager with French

  • Full Time
  • Remote

**All interviews will be conducted remotely (online or by phone).

Our client is a fast-growing French company that aims to profoundly change the financial ecosystem of companies and accountants in Europe. They are providing a SaaS software solution for finance automation which allows their clients to manage their invoices, conduct expense reports, and make payments.

If you want to manage a portfolio of big corporate accounts for the French and English speaking markets and you are passionate about technology, join their Customer Success Team and apply now!

 

YOUR ROLE:

  • Identify clients’ needs, assemble internal cross-functional teams to address those needs, and manage those activities through to completion.
  • Guide employees and new customers thought the product’s features and specifics 
  • Define and structure the deployment of the product ensuring that the client’s needs are met
  • Build strong partnerships and maintain communication with clients.
  • Monitor client and teams satisfaction.
  • Grow existing accounts by both cross-selling and upselling
  • Be the voice of the client – you will be their main point of contact 

REQUIRED SKILLS:

  • 2+ years work experience in B2B client services (Account Manager/Key Account Manager/ Customer Success Manager/Sales Account Manager, or relevant.)
  • Proven work experience in audit/accounting/finance or relevant
  • Ability to communicate, present and influence key stakeholders at all levels of an organization.
  • Tech-savvy – eager to learn fast about new technology.
  • Experience with CRM software and MS Office.
  • Outstanding communication, presentation, and problem-solving skills.
  • Fluency in French and English is a must.
  • Experience in the FinTech will be a plus.
  • Strong organization skills with the ability to manage and prioritize time effectively.

WHAT WE OFFER:

  • An attractive remuneration + annual review. Referral bonuses.
  • Fixed working hours (Monday-Friday)
  • 20 days of paid leave per year + 2 days off for volunteering
  • Full training provided
  • Additional health insurance and other social benefits. Exclusive discounts & offers.
  • Open-minded management team promoting innovation, personal, and professional development.
  • Permanent employment; full-time.