Our client is Swedish family-owned retail company that manufactures safe and well-designed, quality products for babies and parents worldwide.
As we are looking for a proactive and out-going person to join our team, here is more information:
WHAT WOULD YOU DO:
- Develop and maintain relationships with customers over chat, email, and phone and video consultations.
- Provide outbound assistance when needed on stock issues, product recalls, or order updates.
- Process e-commerce order changes, stock issues, returns, exchanges
- Handle product claims, incl. ordering of replacement parts and receiving defective products.
- Execute an organized, efficient, and structured working process.
- Meet predetermined targets and represent the company in a professional manner.
WHAT ARE WE LOOKING FOR:
- Excellent written and verbal communication skills in French and English.
- Previous experience in a customer-facing role will be a plus.
- A problem-solving approach and ability to think on the spot.
- An empathetic person, curious about parenthood/health/sustainability.
- Excellent computer literacy.
WHAT WE OFFER
- Performance and referral bonuses.
- Full training – provided.
- Standard work week - Monday to Friday
- Additional benefits and discounts (health services and sport card.)
- Digital food vouchers.
- 2 days off for volunteering
- Open-minded management team promoting innovation, personal and professional development.
- Permanent employment.