Customer Advisor with Spanish and English

Sofia, Varna, Remote
Full Time
Hybrid
Posted October 25, 2024

Our client is Swedish family-owned retail company that manufactures safe and well-designed, quality products for babies and parents worldwide.

As we are looking for a proactive and out-going person to join our team, here is more information:

 

WHAT WOULD YOU DO:

  • Develop and maintain relationships with customers over chat, email, and phone and video consultations.
  • Provide outbound assistance when needed on stock issues, product recalls, or order updates.
  • Process e-commerce order changes, stock issues, returns, exchanges
  • Handle product claims, incl. ordering of replacement parts and receiving defective products.
  • Execute an organized, efficient, and structured working process.
  • Meet predetermined targets and represent the company in a professional manner.

 

WHAT ARE WE LOOKING FOR:

  • Excellent written and verbal communication skills in Spanish and English.
  • Previous experience in a customer-facing role will be a plus.
  • A problem-solving approach and ability to think on the spot.
  • An empathetic person, curious about parenthood/health/sustainability.
  • Excellent computer literacy.

 

WHAT WE OFFER

  • Performance and referral bonuses.
  • Full training – provided.
  • Standard work week - Monday to Friday
  • Additional benefits and discounts (health services and sport card.)
  • Digital food vouchers.
  • 2 days off for volunteering
  • Open-minded management team promoting innovation, personal and professional development.
  • Permanent employment.

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