Customer Care Advisor with English - Pontica Solutions

Customer Care Advisor with English

  • Full Time
  • Sofia

**All interviews will be conducted remotely (online or by phone).

Our client is a globally successful health and lifestyle brand developing smarter technology for women, with an HQ in London and teams in New York and Shanghai. Their innovative tech-focused products are listed as one of the best inventions for 2019.
Join one of the fastest-growing femtech start-ups and you will have a voice and the opportunity to make an impact. Be ready to learn, have fun, and become part of a passionate customer care team that solves problems and improves the lives of women around the world!

YOUR ROLE:

  • Develop and maintain relationships with customers over chat, email, and phone.
  • Help customers reach a resolution to their problem as quickly and accurately as possible.
  • Manage returns, replacements, and refunds when necessary.
  • Execute an organized, efficient, and structured working process.
  • Meet predetermined targets and represent the company in a professional manner.

REQUIRED SKILLS:

  • Excellent written and verbal communication skills in English.
  • Previous customer service experience.
  • A problem-solving approach and ability to think on the spot.
  • An empathetic person, curious about technology/femtech/ health/ well-being.
  • Excellent computer literacy.

WHAT WE OFFER:

  • An attractive remuneration, performance, and referral bonuses.
  • Additional health insurance and other social benefits. Exclusive discounts & offers.
  • Flexible working hours (different shifts).¬†
  • Work with experienced and passionate teams from the UK, USA, and China.
  • Trainings and extensive performance improvement programs.
  • Open-minded management team promoting innovation, personal and professional development.
  • Permanent employment; full-time.
  • Employer: Pontica Solutions Ltd.