Customer Care Advisor with German and English - Pontica Solutions

Customer Care Advisor with German and English

  • Full Time
  • Sofia

**All interviews will be conducted remotely (online or by phone).

Our client BabyBjörn is a Swedish-based company that manufactures premium innovative and long-lasting products in 50+ countries, including the USA, Japan, and Korea.

Join our new Customer Care team in Sofia and make an impact. Be ready to learn, have fun, and be part of a team that simplifies the lives of babies and their parents around the world!


  • Develop and maintain relationships with customers over chat, email, and phone.
  • Provide outbound assistance when needed on stock issues, product recalls, or order updates.
  • Process e-commerce order changes, stock issues, returns, exchanges
  • Handle product claims, incl. ordering of replacement parts and receiving defective products.
  • Execute an organized, efficient, and structured working process.
  • Meet predetermined targets and represent the company in a professional manner.


  • Excellent written and verbal communication skills in German+ English
  • Previous experience in a customer-facing role will be a plus.
  • A problem-solving approach and ability to think on the spot.
  • An empathetic person, curious about parenthood/health/sustainability.
  • Excellent computer literacy.`


  • Performance and referral bonuses.
  • Full training – provided.
  • Additional benefits and discounts (health services and sport card.)
  • 2 days off for volunteering
  • Open-minded management team promoting innovation, personal and professional development.
  • Permanent employment.
  • Employer: Pontica Solutions AD.