Customer Service Specialist with German

Varna, Burgas
Full Time
Hybrid
Posted September 5, 2023

**All interviews will be conducted remotely (online or by phone).

Are you ready to join a global clean energy leader? Our client is a renowned clean power technology company with a 26-year innovation legacy and operates in over 150 countries worldwide.

Join our client's mission to lead the world in clean power technology and be part of a team that is shaping a sustainable future. If you have the passion and skills to excel in this role, we invite you to explore this exciting career opportunity with us today!

YOUR ROLE:

  • Respond to queries in a timely and accurate way, via phone, email, or chat
  • Troubleshoot and resolve issues, escalating complex problems to the appropriate teams when necessary.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Work closely with cross-functional teams to ensure a seamless customer experience.

REQUIRED SKILLS:

  • Strong commitment to delivering exceptional customer service and a passion for helping others.
  • Excellent written and verbal communication skills in German (C1) and English (B2) is a must.
  • An understanding of solar energy systems and inverters is preferred. Ability to quickly grasp technical concepts.
  • Strong analytical and problem-solving skills with the ability to think on your feet.
  • Experience in handling customer inquiries through chats, emails, and phone calls is a plus.

WHAT WE OFFER:

  • An attractive remuneration. Referral bonuses.
  • Flexible working time.
  • Full training provided.
  • Additional health insurance and other social benefits. Exclusive discounts & offers.
  • Open-minded management team promoting innovation, and personal and professional development.
  • Permanent employment; full-time.

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