**All interviews will be conducted remotely (online or by phone).
Our client is a fast-growing French company that aims to profoundly change the financial ecosystem of companies and accountants in Europe. They are providing a SaaS software solution for finance automation which allows their clients to manage their invoices, conduct expense reports, and make payments.
YOUR ROLE:
- Identify clients’ needs, assemble internal cross-functional teams to address those needs, and manage those activities through to completion.
- Guide employees and new customers thought the product’s features and specifics
- Define and structure the deployment of the product ensuring that the client’s needs are met
- Build strong partnerships and maintain communication with clients.
- Monitor client and teams satisfaction.
- Grow existing accounts by both cross-selling and upselling
- Be the voice of the client – you will be their main point of contact
REQUIRED SKILLS:
- 2+ years work experience in B2B client services (Account Manager/Key Account Manager/ Customer Success Manager/Sales Account Manager, or relevant.)
- Proven work experience in audit/accounting/finance or relevant
- Ability to communicate, present and influence key stakeholders at all levels of an organization.
- Tech-savvy – eager to learn fast about new technology.
- Experience with CRM software and MS Office.
- Outstanding communication, presentation, and problem-solving skills.
- Fluency in French and English is a must.
- Experience in the FinTech will be a plus.
- Strong organization skills with the ability to manage and prioritize time effectively.
WHAT WE OFFER:
- An attractive remuneration + annual review. Referral bonuses.
- Fixed working hours (Monday-Friday)
- 20 days of paid leave per year + 2 days off for volunteering
- Full training provided
- Additional health insurance and other social benefits. Exclusive discounts & offers.
- Open-minded management team promoting innovation, personal, and professional development.
- Permanent employment; full-time.