About our Client: Our client is a dynamic and rapidly expanding French company revolutionizing the financial ecosystem in Europe. They specialize in providing cutting-edge SaaS software solutions for finance automation. This innovative platform assists companies and accountants in managing their invoices, handling expense reports, and facilitating payments, thereby streamlining financial processes and enhancing operational efficiency.
Your Role: As a Customer Support Specialist, you will be the frontline of our client's interaction with customers. Your primary responsibilities include:
- Responding promptly and accurately to customer inquiries via phone, email, or chat.
- Troubleshooting and resolving issues and escalating complex problems to relevant teams when necessary.
- Maintaining a consistently positive, empathetic, and professional attitude towards customers.
- Collaborating closely with cross-functional teams to ensure a seamless and exceptional customer experience.
What We Are Looking For
- A strong commitment to delivering outstanding customer service and a genuine passion for helping others.
- Excellent written and verbal communication skills in French and English, with a minimum C1.
- The ability to quickly understand and articulate complex financial concepts and software functionalities.
- Strong analytical and problem-solving skills, with an aptitude for thinking on your feet in a fast-paced environment.
- Previous experience in handling customer inquiries through various channels such as chats, emails, and phone calls will be highly regarded.
Why Pontica Solutions?
- Competitive Salary: Attractive remuneration with referral bonuses.
- Fixed working hours: Monday-Friday
- Comprehensive Training: Receive the training you need to succeed.
- Health & Social Benefits: Comprehensive health insurance and other benefits.
- Exclusive Discounts: Access a variety of special offers and discounts.
- Supportive Culture: Work with a team that encourages innovation and personal & professional growth.
- Job Security: Benefit from the stability of permanent, full-time employment.
Be Part of Our Growth Story
Join us in shaping the future of finance automation and be a part of a team that values innovation, excellence, and customer satisfaction. Apply now!