Customer Support Specialist with English (online payments) - Pontica Solutions

Customer Support Specialist with English (online payments)

  • Full Time
  • Sofia

**All interviews will be conducted remotely (online or by phone).

Our client is a technology business that provides a range of banking and payment services, all via one global modular platform. It allows businesses to process payments, collect and make payments, manage their FX liquidity, and issue debit cards. We’re looking for people who are eager to embrace cutting edge technology and want to develop within the payments industry.


  • Develop and maintain relationships with customers over chat and email.
  • Ensure clients receive the highest level of customer service.
  • Execute an organized, efficient, and structured working process.
  • Meet predetermined targets and represent the company in a professional manner.


  • High command of English language is a must.
  • Excellent computer literacy and proficiency with MS Office applications.
  • Excellent interpersonal and communication skills.
  • Very good customer orientation.
  • Previous experience in a customer support role in the online payments/fintech industry will be considered an advantage.


  • An attractive remuneration. Performance and referral bonuses.
  • Different shifts (Monday-Sunday). Transport costs covered.
  • Additional health insurance and other social benefits. Exclusive discounts & offers.
  • Open-minded management team promoting innovation, personal, and professional development.
  • Permanent employment; full-time.