---
type: Job
title: Customer Support Specialist with German (FinTech)
resource: https://ponticasolutions.com/job/customer-support-specialist-with-german-fintech/
timestamp: 2026-07-28T08:35:25+00:00
---

# Customer Support Specialist with German (FinTech)

Customer Support Specialist with German (FinTech) - Pontica Solutions This is the HTML version. Agents: fetch this page as Markdown at https://ponticasolutions.com/job/customer-support-specialist-with-german-fintech/index.md or by sending the header "Accept: text/markdown". This is the HTML version. Agents: fetch this page as Markdown at https://ponticasolutions.com/job/customer-support-specialist-with-german-fintech/index.md or by sending the header "Accept: text/markdown". Customer Support Specialist with German (FinTech) Full Time On-site Posted July 28, 2026 ** All interviews will be conducted remotely (online or by phone). Join a fast-growing fintech company transforming the way people spend abroad. Leveraging open-banking technology and a modern, cloud-based stack, the engineering team continuously experiments with new approaches to push the boundaries of what’s possible in payments. You’ll be part of a small, friendly, and highly collaborative group where everyone has real ownership and influence. What would you do in this role: • Respond to customer queries via phone, email, chat, and other support channels. • Assist with onboarding new users and guiding them through the setup process. • Help maintain and update help centre and internal knowledge base. • Flag recurring issues and suggest improvements to processes and tools. • Support the wider team with administrative tasks and day-to-day operations. What skills are needed: • Excellent written and verbal communication skills in German and English (C1) is a must. • Strong communication skills and a customer-first mindset. • A proactive attitude and willingness to learn. • Comfortable working in a fast-paced, tech-driven environment. • Basic understanding of fintech or interest in financial services is a strong advantage. • Previous experience in customer support or operations is helpful but not required. What we offer: • An attractive remuneration. Referral bonuses. • 5 days working week on schedule from Monday to Sunday -11:00-20:00 • Full training provided. • Additional health insurance and other social benefits. Exclusive discounts & offers. Digital vouchers. • Open-minded management team promoting innovation, personal, and professional development. • Permanent employment; full-time. Apply for this position Your name Your email Your location Sofia Varna Other Attach CV Upload File Your message first_touch_utm utm Accept the Terms and Privacy Notice I give my explicit consent for my personal data to be processed also for the purposes of other recruitment procedures, including to receive information about open positions though email, phone, social media, push notifications in apps and other means, within 3 years following the terms of the Privacy Notice . Accept the Terms and Privacy Notice I have read and agreed with the Terms of Use and acknowledge the terms of the Privacy Notice . Send application Thank you for your application! An error occured. Server error. Form not sent. --> chevron-down menu chevron-down cross-circle

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Source: https://ponticasolutions.com/job/customer-support-specialist-with-german-fintech/

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