Live Operations Support Specialist with French (part-time) - Pontica Solutions

Live Operations Support Specialist with French (part-time)

  • Part Time
  • Sofia

**All interviews will be conducted remotely (online or by phone).

In 5 years, our client has evolved from a start-up to Europe’s leading on-demand logistics platform that allows businesses in any industry to deliver to their customers with never-seen-before speed & efficiency.

Join our new team and work with amazing minds that change the way goods are delivered in urban areas.

YOUR ROLE:

  • Manage and serve as the main point of contact for live services.
  • Monitor live operations and make sudden, late-notice changes when necessary.
  • Proactively solve real-time issues before and as they emerge.
  • Troubleshoot client and driver issues.
  • Work in collaboration with other team members to improve operational performance.

REQUIRED SKILLS:

  • Excellent written and verbal communication skills in French. Good knowledge of English.
  • Previous experience in a customer-centric role, ideally in live customer support.
  • Extremely organized and able to manage tasks with a sense-of-urgency.
  • Logical thinker, who naturally looks to build efficient processes.
  • Tech-savvy with strong problem-solving skills.

WHAT WE OFFER:

  • An attractive remuneration + monthly bonus. Referral bonuses.
  • Different shifts. Transport costs covered.
  • Full training – provided by the client.
  • Additional health insurance and other social benefits. Exclusive discounts & offers.
  • Open-minded management team promoting innovation, personal and professional development.
  • Permanent employment; full-time.
  • Employer: Pontica Solutions Ltd.