Community and Player Support Specialist with Chinese and English - Pontica Solutions

Community and Player Support Specialist with Chinese and English

  • Full Time
  • Sofia

**All interviews will be conducted remotely (online or by phone).

Our client is a Swedish triple-A game studio that develops and publishes its own games. It has rapidly grown from a start-up to a large team of world-class industry professionals based in Malmö and London currently working on several new projects which will be developed for PC and next-gen consoles.

If you have a passion for gaming, Discord is not a mystery for you and you want to have fun while working, apply now!


  • Be the players’ advisor and provide the best player experience.
  • Communicate with gamers via Discord, social media, forums, and internal ticketing system.
  • Support the translation of news and posting of Patch notes.
  • Know the games inside out to ensure all player’s queries are addressed appropriately.
  • Execute an organized, efficient, and structured working process.


  • Fluency in Chinese (Mandarin) and English.
  • Knowledge of Discord, social media platforms, and forums.
  • Avid player or experience in gaming support will be an advantage – if you can relate to the player’s mindset,  if you have experience with gaming communities, or the gaming culture in general.
  • Ability to multi-task and manage time effectively.


  • An attractive remuneration + performance bonuses. Referral bonuses.
  • Work with experienced professionals in the gaming industry from Sweden and the UK.
  • Flexible working hours.
  • Additional health insurance and other social benefits. Exclusive discounts & offers.
  • Open-minded management team promoting innovation, personal, and professional development.
  • Permanent employment; full-time.