Player Relationship Specialist with English

Full Time
Posted November 7, 2023

**All interviews will be conducted remotely (online or by phone).

Since 2012, our client has been an industry-leading provider of high-quality turnkey solutions to gaming platforms that can be fully tailored to fit all customers’ needs. ProgressPlay strives to provide only the highest quality cutting-edge gaming platform, along with the know-how and full customer support service for online casino and sportsbook operators in search of a one-stop business solution.

We are looking for a motivated and dynamic Player Relationship Specialist to join our team.


  • Applying responsible gaming procedures according to regulations.
  • Be vigilant while reviewing player accounts to ensure they are playing responsibly.
  • Applying RG regulations on time according to internal procedures.
  • Ensuring responsible gaming events are being handled.
  • Requesting and actively following up on enhanced due diligence verification documents required from the players.
  • Initiating players’ interaction over chat, e-mail, and phone


  • Native or close to native-spoken English, proficient in written English.
  • Able to work evenings and nights
  • Proactive attitude and strong work ethic
  • Experience preferred but not mandatory - a gaming background will be considered an advantage
  • Computer-literate
  • Self-motivated
  • Excellent communication and verbal skills


  • Attractive remuneration + annual review and bonus.
  • Up to 25 days off + 2 for volunteering.
  • Fixed working hours (Monday-Friday).
  • Additional health insurance, and other social benefits. Exclusive discounts & offers.
  • Open-minded management team promoting innovation, and personal and professional development.
  • Permanent employment; full-time.

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