Player Support Specialist with English and Mandarin

Varna, Sofia
Full Time
On-site
Posted January 26, 2024

About our client: We are proud to partner with a distinguished video game studio, part of a major European gaming group. Known for dynamic and compelling game creations, they deliver exceptional gaming experiences worldwide. Their innovative focus and dedication to excellence make them a key player in the gaming industry.

We're Hiring: Player Support Specialists. Join our “War Robots” project team! We need specialists to provide player support in English (24/7 availability), and separate roles for Spanish and Mandarin speakers with fixed working hours. Your role is vital in enhancing the gaming experience through outstanding support via chat and email.

 

Your role: Enhancing Player Experiences

  • Develop and maintain relationships with our gaming community.
  • Deliver consistently high levels of customer experience.
  • Maintain an organized, efficient, and structured working process.
  • Understand player needs, shaping the overall community experience.

 

What are we looking for?

  • Proficiency in English and Mandarin is essential.
  • Strong computer literacy.
  • Passion for gaming and staying updated with innovations.
  • Excellent interpersonal and communication skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Client service or gaming background (a plus).

 

Why join Pontica Solutions?

  • Competitive Salary: Attractive remuneration and referral bonuses.
  • Regular Hours: Fixed schedule (Monday-Friday).
  • Comprehensive Training: Equipping you for success.
  • Health & Social Benefits: Extensive health insurance and more.
  • Exclusive Discounts: Special offers and discounts.
  • Supportive Culture: A team that fosters innovation and growth.
  • Job Security: Stable, full-time employment.

 

Join Our Gaming Revolution
Be a part of a vibrant gaming community with the War Robots project. If you're passionate about gaming and customer service, apply now and make a difference!


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