Sports Betting Support Specialist with English - Pontica Solutions

Sports Betting Support Specialist with English

  • Full Time
  • Sofia
**All interviews will be conducted remotely (online or by phone).

Our client is a startup provider of high-quality sports betting platform. If you have a passion for sports and want to build a successful career in customer services, check it out!

YOUR ROLE:

  • Develop and maintain relationships with customers mainly over chat and email.
  • Review and refund suspicious deposits made by clients on the platform.
  • Request and review client ID documents when necessary.
  • Execute an organized, efficient and structured working process.
  • Meet predetermined targets and represent the company in a professional manner.

REQUIRED SKILLS:

  • Excellent written and verbal communication skills in English.
  • Previous experience in the sports betting industry/client services will be a huge advantage.
  • Excellent computer literacy.
  • Excellent interpersonal and communication skills.
  • Very good customer orientation.

WHAT WE OFFER:

  • An attractive remuneration + monthly performance bonuses. Referral bonuses.
  • Flexible working time
  • 20 days of paid leave per year + 2 days off for volunteering
  • Full training provided
  • Additional health insurance and other social benefits. Exclusive discounts & offers.
  • Open-minded management team promoting innovation, personal, and professional development.
  • Permanent employment; full-time.