Supervisor with English

Varna, Burgas
Full Time
Hybrid
Posted August 31, 2023

**All interviews will be conducted remotely (online or by phone).

Are you ready to lead a dedicated team in a global clean energy leader? Our client is a renowned clean power technology company with a 26-year innovation legacy and operates in over 150 countries worldwide. We are seeking a Customer Service Supervisor to manage a new team.

As the Supervisor, you will play a crucial role in ensuring the highest level of customer satisfaction and efficient team performance.

 

YOUR ROLE:

  • Train, coach, and organize the customer service team, prioritize workloads, gather, and centralize knowledge.
  • Help your team improve their skills and KPIs.
  • Handle challenging cases, and research requests and ensure clients receive the highest level of customer service.
  • Execute regular reporting, monthly presentations, performance, and quality evaluations of the team.
  • Constantly look for ways to improve the processes and procedures within the project.
  • Day-to-day communication with the Team Manager and the client.
  • Meet predetermined targets and represent the company professionally.

REQUIRED SKILLS:

  • Proven working experience as a Supervisor, SME, or relevant role in the BPO sector.
  • Strong organizational skills with the ability to prioritize tasks and manage time effectively.
  • Excellent communication, people management, problem-solving, and decision-making skills.
  • Positive and target-driven professional¬†curious about technology/solar energy systems.
  • Independent, self-reliant, and able to work without direct supervision.
  • Flexible (comfortable working on shifts).
  • Advanced MS Office skills, in particular Excel.
  • Fluent in English.

WHAT WE OFFER:

  • An attractive remuneration. Referral bonuses.
  • Flexible working time.
  • Full training provided.
  • Additional health insurance and other social benefits. Exclusive discounts & offers.
  • Open-minded management team promoting innovation, and personal and professional development.
  • Permanent employment; full-time.

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