**All interviews will be conducted remotely (online or by phone).
Are you ready to lead a dedicated team in a global clean energy leader? Our client is a renowned clean power technology company with a 26-year innovation legacy and operates in over 150 countries worldwide. We are seeking a Customer Service Supervisor to manage a new team.
As the Supervisor, you will play a crucial role in ensuring the highest level of customer satisfaction and efficient team performance.
YOUR ROLE:
- Train, coach, and organize the customer service team, prioritize workloads, gather, and centralize knowledge.
- Help your team improve their skills and KPIs.
- Handle challenging cases, and research requests and ensure clients receive the highest level of customer service.
- Execute regular reporting, monthly presentations, performance, and quality evaluations of the team.
- Constantly look for ways to improve the processes and procedures within the project.
- Day-to-day communication with the Team Manager and the client.
- Meet predetermined targets and represent the company professionally.
REQUIRED SKILLS:
- Proven working experience as a Supervisor, SME, or relevant role in the BPO sector.
- Strong organizational skills with the ability to prioritize tasks and manage time effectively.
- Excellent communication, people management, problem-solving, and decision-making skills.
- Positive and target-driven professional curious about technology/solar energy systems.
- Independent, self-reliant, and able to work without direct supervision.
- Flexible (comfortable working on shifts).
- Advanced MS Office skills, in particular Excel.
- Fluent in English.
WHAT WE OFFER:
- An attractive remuneration. Referral bonuses.
- Flexible working time.
- Full training provided.
- Additional health insurance and other social benefits. Exclusive discounts & offers.
- Open-minded management team promoting innovation, and personal and professional development.
- Permanent employment; full-time.