--- type: Job title: Team Lead resource: https://ponticasolutions.com/job/team-lead/ timestamp: 2026-09-30T12:14:44+00:00 --- # Team Lead Team Lead - Pontica Solutions This is the HTML version. Agents: fetch this page as Markdown at https://ponticasolutions.com/job/team-lead/index.md or by sending the header "Accept: text/markdown". This is the HTML version. Agents: fetch this page as Markdown at https://ponticasolutions.com/job/team-lead/index.md or by sending the header "Accept: text/markdown". Team Lead Full Time On-site Posted September 30, 2026 **All interviews will be conducted remotely (online or by phone). Join a dynamic and fast-paced international environment where you will lead a team focused on delivering high-quality customer interactions, driving performance, and supporting business growth through operational excellence and people leadership. Your role: • Lead, coach, and mentor a team of specialists, fostering engagement, accountability, high performance, and continuous professional development through regular 1:1 meetings, onboarding, and training initiatives. • Monitor and manage team performance through KPIs, productivity metrics, quality standards, and data-driven decision-making. • Ensure effective workload distribution, prioritization, and resource planning while promoting a customer-centric and consultative approach across all interactions. • Leverage CRM tools, reporting, and performance insights to identify trends, optimize processes, and drive operational efficiency. • Build and maintain strong relationships with key stakeholders to support team performance and business objectives. • Identify opportunities for improvement and lead initiatives that enhance team effectiveness, service quality, and overall business outcomes. What skills are needed: • 2+ years of experience in a supervisory, team lead, or people management role within a BPO, customer service, sales, account management, or similar environment, including managing teams of 10+ employees. • Previous experience leading sales-oriented or target-driven teams is considered a strong advantage. • Excellent verbal and written communication skills in English (C1), with the ability to communicate effectively with clients, stakeholders, and cross-functional teams. • Strong proficiency with CRM platforms and reporting tools; HubSpot experience is a significant advantage. • Ability to analyse performance data, identify trends, and make data-driven decisions. • Strong people management, coaching, and performance management skills combined with a proactive, hands-on, and results-oriented leadership style. • Excellent organizational, communication, interpersonal, and problem-solving skills, with the ability to manage multiple priorities simultaneously. What we offer: Standard working week – Monday-Friday from 10:00 to 19:00. Digital food vouchers. Exclusive employee discounts & partner offers. Referral bonuses. Full onboarding and leadership training programs. Additional health insurance and an extensive package of social benefits. Work in a premium Class A office space with all the amenities you need to thrive. Supportive, innovative, and open minded management team. Permanent, full time employment. Apply for this position Your name Your email Your location Sofia Varna Other Attach CV Upload File Your message first_touch_utm utm Accept the Terms and Privacy Notice I give my explicit consent for my personal data to be processed also for the purposes of other recruitment procedures, including to receive information about open positions though email, phone, social media, push notifications in apps and other means, within 3 years following the terms of the Privacy Notice . Accept the Terms and Privacy Notice I have read and agreed with the Terms of Use and acknowledge the terms of the Privacy Notice . Send application Thank you for your application! An error occured. Server error. Form not sent. --> chevron-down menu chevron-down cross-circle --- Source: https://ponticasolutions.com/job/team-lead/