---
type: Job
title: Customer Support Specialist with German
resource: https://ponticasolutions.com/job/tech-support-specialist-with-french-and-german/
timestamp: 2026-07-03T07:58:16+00:00
---

# Customer Support Specialist with German

Customer Support Specialist with German - Pontica Solutions This is the HTML version. Agents: fetch this page as Markdown at https://ponticasolutions.com/job/tech-support-specialist-with-french-and-german/index.md or by sending the header "Accept: text/markdown". This is the HTML version. Agents: fetch this page as Markdown at https://ponticasolutions.com/job/tech-support-specialist-with-french-and-german/index.md or by sending the header "Accept: text/markdown". Customer Support Specialist with German Full Time Hybrid Posted July 3, 2026 **All interviews will be conducted remotely (online or by phone). Explore the retail world of a prominent retail company based in Switzerland, known for its extensive network of supermarkets and hypermarkets. They offer a wide range of products, including groceries, household items, and electronics, all while emphasizing quality, affordability, and sustainability. With a strong commitment to social responsibility, they support local communities and promote environmentally friendly practices. What you will do in this role: Provide 1st level support for IT systems, assisting with basic hardware, software, and network issues. Troubleshoot Point of Sale (POS) and logistics system challenges with guidance from senior staff. Help manage user accounts and permissions. Support simple technical queries and escalate more complex cases when necessary. Log incidents and follow up using ticketing systems. Communicate solutions effectively to users and provide excellent customer service. What skills are needed: Strong communication skills in German (C1) and English (C1). A customer-oriented mindset and willingness to assist others. Problem-solving abilities and a proactive attitude. Technical skills are a plus , but not mandatory – we provide full training to ensure your success! Team player with a positive and open-minded approach. What we offer: Gain valuable skills in IT and customer service with hands-on experience. Be part of a supportive and innovative team environment. An attractive remuneration. Referral bonuses. Flexible working hours. Additional health insurance and other social benefits. Exclusive discounts & offers. Digital food vouchers. Open-minded management team promoting innovation, and personal and professional development. Permanent employment; full-time. Ready to kickstart your IT career? Apply now and become part of a dynamic team where your growth and development matter! Apply for this position Your name Your email Your location Sofia Varna Other Attach CV Upload File Your message first_touch_utm utm Accept the Terms and Privacy Notice I give my explicit consent for my personal data to be processed also for the purposes of other recruitment procedures, including to receive information about open positions though email, phone, social media, push notifications in apps and other means, within 3 years following the terms of the Privacy Notice . Accept the Terms and Privacy Notice I have read and agreed with the Terms of Use and acknowledge the terms of the Privacy Notice . Send application Thank you for your application! An error occured. Server error. Form not sent. --> chevron-down menu chevron-down cross-circle

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Source: https://ponticasolutions.com/job/tech-support-specialist-with-french-and-german/

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