Technical Service Specialist Tier 1

Full Time
Posted March 12, 2024

At Pontica Solutions, we're more than just a workplace - we're a community of passionate professionals committed to fostering innovation and personal growth.

Join us in shaping the solar industry's future and be part of a team that values excellence, creativity, and job satisfaction.


As a Technical Service Specialist Tier 1, your responsibilities will include:


  • Provide Technical support primarily through non-voice channels (chat and email).
  • Apply your expertise in PV (photovoltaics) equipment and systems to address hardware-related questions, guide on setups, and review system connections.
  • Review single-line diagrams, pictures, and videos of plants to ensure proper connections and identify discrepancies.
  • Examine and advise on more technical settings of systems.
  • Work closely with the team to resolve technical issues in-house, eliminating the need for external escalation.
  • Assist in training the Customer Support Level 1 team on technical knowledge, contributing to their professional development.


We seek individuals with:


  • A solid understanding of PV equipment and systems, capable of addressing complex technical queries.
  • Previous experience in technical support, particularly with PV equipment, is highly valued.
  • Background or education in electrical engineering or related field.
  • A strong commitment to delivering outstanding customer service and a genuine passion for helping others.
  • Excellent written and verbal communication skills in English.


Why Pontica Solutions?


  • Competitive Salary: Attractive remuneration with referral bonuses.
  • Fixed Working Hours: Monday-Friday, 10am to 7pm
  • Comprehensive Training: Receive the training you need to succeed.
  • Health & Social Benefits: Comprehensive health insurance and other benefits.
  • Exclusive Discounts: Access a variety of special offers and discounts.
  • Supportive Culture: Work with a team that encourages innovation and personal & professional growth.
  • Job Security: Benefit from the stability of permanent, full-time employment.


Ready to shape the future with us?


If you're eager to contribute your skills to our dynamic team and ready to embark on a journey of innovation and growth, we want to hear from you!

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