Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our global clients in diverse industries such as High-Tech, FinTech, Healthcare, Games and Entertainment, E-commerce, Renewable Energy and Utilities, Logistics, and more.
We are looking for a motivated Training Expert to join our Training Department in Sofia or Varna.
Key Responsibilities:
- Develop and deliver comprehensive training programs for clients and internal teams.
- Create training materials, including manuals, e-learning modules, and video tutorials.
- Conduct live training sessions (in-person and online).
- Provide ongoing support and follow-up training as needed.
- Gather and analyze feedback from training sessions to improve content and delivery.
- Maintain a deep understanding of our products and their applications.
- Stay current with industry trends and best practices in training and development.
- Monitor and report on the effectiveness of training programs.
- Facilitate workshops and hands-on training sessions.
- Ensure that training materials are accessible and user-friendly.
- Support the onboarding process for new employees with product training.
- Manage training schedules and logistics.
- Create assessments and quizzes to evaluate training effectiveness.
Key Requirements:
- Previous experience in Training.
- Proven track record of delivering effective training programs.
- Experience with content creation software will be considered an advantage.
- Fluency in English is required. Your knowledge of additional language will be considered an advantage.
- Excellent presentation, communication, and interpersonal skills.
Benefits:
- Attractive remuneration package, including annual review and bonus structure.
- Additional health insurance and a variety of social benefits.
- Digital food vouchers.
- Multisport card.
- Exclusive discounts and offers.
- Generous leave policy with 20 days of paid leave per year, plus 2 additional days off for volunteering.
- An open-minded management team that promotes innovation, alongside personal and professional growth.
- Permanent, full-time employment.