Travel Coordinator with French and English

**All interviews will be conducted remotely (online or by phone).

Our client is a fast-growing company that specializes in providing seamless taxi and limousine transfers in numerous countries across the globe. Fortune 500 companies, airlines, travel agencies, and online platforms, all of them rely on the advanced technology of our client to streamline their booking processes.

Working for us, you will experience a warm and inclusive environment where learning and personal growth are highly valued. We foster a culture of mutual appreciation, placing it at the core of our work. If you want to find out what it means to work for a leading provider of B2B taxi and limousine transfers, get to know the start-up environment, and become a part of something big - it seems you’ve found what you are looking for!

Your role will involve actively supporting the Operations department in their day-to-day activities, ensuring an exceptional ride experience for customers. You will be responsible for assisting both passengers and drivers, addressing any inquiries or concerns they may have. Whether you provide immediate solutions or guide them to the appropriate department, you will play a pivotal role in our daily operations from day one. Prepare to experience the rewarding aspects of working in a product company, where your contributions directly impact our success!

YOUR ROLE:

• Answering incoming requests via the available contact channels (Phone, Email, Chat);
• Live monitoring of our global platform;
• Administrating bookings in our system;
• Conducting ad-hoc tasks to ensure a smooth pickup for our customers.

REQUIRED SKILLS:

• Very good level of French and English
• Previous experience working in a customer service-based role will be an asset;
• A positive attitude and the ability to deliver a first-class customer experience;
• It is essential that you have a professional manner and excellent communication skills;
• Detail-oriented, good listener;
• Problem-solving skills and a ''can do'' attitude;
• Very good work organization.

WHAT WE OFFER:

• An attractive remuneration, annual review, and referral bonuses.
• Additional health insurance and other social benefits. Exclusive discounts & offers.
• 20 days of paid leave per year + 2 days off for volunteering 
• Training and extensive performance improvement programs.
• Open-minded management team promoting innovation, personal, and professional development.
• Permanent employment; full-time.