If what one has to say is not better than silence, then one should keep silent.
Pavel Spassov, Team Manager
I have been working in the BPO sector for 8 years, starting from tier 1 agent, being a language team leader and then team manager, mostly in some of the biggest BPO companies. Time has passed and I needed a new challenge where I could build a long-term meaningful relationship with the client, contribute with ideas and actually be a real business partner. This opportunity came when Pontica offered me to start a new project with a small French company, which is trying to cross a new business gap in a sector that has never been seen in Bulgaria. The challenge was here, so I jumped in, fortunately, I successfully passed all the interview steps. 🙂
Work is a huge part of our lives – almost ¼ of our lifetime is spent working. Thus, I feel that doing it brilliant is the only way to do it right. Even in the first months at Pontica, I felt that the management team is really trusting us, which gave me a feeling of satisfaction and a sense of accomplishment. Moreover, even though the company keeps growing, it still has this human touch where we can reach each other, discuss & debate to build everything together.
Pavel after work
In my spare time, I love playing soccer, practicing Wing Tsun, hiking and watching ‘The Roads of the Impossible’.