---
type: Post
title: People of Pontica – Nicole Zlateva
resource: https://ponticasolutions.com/people-of-pontica-nicole-zlateva/
tags: [People of Pontica]
timestamp: 2023-09-19T13:30:00+00:00
---

# People of Pontica – Nicole Zlateva

**Nicole Zlateva, **Client Success Manager

> “*Expect nothing, appreciate everything!*“

**My Story **

I moved from Stara Zagora to Varna to study at university and I decided to find a job as well. In 2020, after a lot of research, one of my closest people encouraged me to apply at Pontica. I took that step and here I am today, 3 years later, holding a management position and working with some of the most amazing people I’ve ever met!

Pontica taught me a lot. At the beginning, I started working as a Specialist, I was not familiar with the outsourcing field and did not know what to expect. Here I learned what it’s like to work in a team with many different people, in a dynamic environment that is constantly changing. In this way, I was able to develop many personal as well as professional qualities that have brought me to where I am now. I would never regret the choice I made 3 years ago, and I am grateful to Pontica for all the opportunities, support, and friendships it has given me.

**Describe Pontica with one word.** – Adventure

**What do you love the most about your job?** – The teamwork

**What is your favorite Pontica-related memory?** – The teambuilding in Albena

**Beach or mountain?** – Beach

**Chocolate or ice cream?** – Chocolate

**Concert or party?** – Party

---

Source: https://ponticasolutions.com/people-of-pontica-nicole-zlateva/

<script type="application/ld+json">{"@context":"https://schema.org","@graph":[{"@type":"Article","@id":"https://ponticasolutions.com/people-of-pontica-nicole-zlateva/#article","headline":"People of Pontica - Nicole Zlateva","image":"https://ponticasolutions.com/wp-content/uploads/2023/08/People-of-Pontica-Nicole-Zlateva-1200x1200-1-e1692361915688.png","datePublished":"2023-08-18T16:35:00+03:00","dateModified":"2023-09-19T16:30:00+03:00","inLanguage":"en-US","description":"Nicole Zlateva, Client Success Manager “Expect nothing, appreciate everything!“ My Story I moved from Stara […]","author":{"@id":"https://ponticasolutions.com/#/schema/person/f9b407a454de0d9122565397be8dab51"},"publisher":{"@id":"https://ponticasolutions.com/#organization"},"mainEntityOfPage":{"@id":"https://ponticasolutions.com/people-of-pontica-nicole-zlateva/#webpage"}},{"@type":"BreadcrumbList","@id":"https://ponticasolutions.com/people-of-pontica-nicole-zlateva/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Pontica Solutions","item":"https://ponticasolutions.com/"},{"@type":"ListItem","position":2,"name":"People of Pontica","item":"https://ponticasolutions.com/category/people-of-pontica/"},{"@type":"ListItem","position":3,"name":"People of Pontica – Nicole Zlateva"}]},{"@type":"Organization","@id":"https://ponticasolutions.com/#organization","name":"Pontica Solutions","legalName":"Pontica Solutions AD","description":"Award-winning CX outsourcing (BPO) partner delivering multilingual customer experience, back-office and digital operations for global brands.","url":"https://ponticasolutions.com/","sameAs":["https://www.linkedin.com/company/10539604/","https://www.facebook.com/ponticasolutions","https://www.instagram.com/ponticasolutions/","https://www.youtube.com/channel/UCKSdxmSv-wLKgXJdmSSw2PA","https://www.tiktok.com/@ponticasolutions","https://twitter.com/PonticaLtd"],"address":[{"@type":"PostalAddress","streetAddress":"Office A, 2 Ivan Abadzhiev str., floor 3","addressLocality":"Sofia","postalCode":"1784","addressCountry":"BG"},{"@type":"PostalAddress","streetAddress":"19 Dimitar Ikonomov str., floor 1, office 1","addressLocality":"Varna","postalCode":"9010","addressCountry":"BG"}],"email":"receptionsofia@ponticasolutions.com","foundingDate":"2015","slogan":"We deliver outstanding CX","areaServed":["Worldwide","Bulgaria","Georgia"],"knowsAbout":["Customer experience outsourcing","Business process outsourcing (BPO)","Customer support","Technical support","Back-office operations","Workforce management","Quality assurance","CX consulting and analytics","AI and digital transformation","Multilingual customer service","Dedicated technical teams","Nearshore outsourcing"],"award":["Stevie Awards (Gold & Silver)"],"logo":{"@type":"ImageObject","@id":"https://ponticasolutions.com/#logo","url":"https://ponticasolutions.com/wp-content/uploads/2025/10/pontica-logo.svg"},"contactPoint":{"@type":"ContactPoint","contactType":"customer service","email":"receptionsofia@ponticasolutions.com","availableLanguage":["en","de","fr","es","it"]},"numberOfEmployees":{"@type":"QuantitativeValue","minValue":500},"founder":[{"@type":"Person","name":"Ivan Georgiev"},{"@type":"Person","name":"Evgeni Borisov"},{"@type":"Person","name":"Pierre Vallet"}]},{"@type":"Person","@id":"https://ponticasolutions.com/#/schema/person/f9b407a454de0d9122565397be8dab51","name":"m.todorova","url":"https://ponticasolutions.com/author/m-todorova/"},{"@type":"WebPage","@id":"https://ponticasolutions.com/people-of-pontica-nicole-zlateva/#webpage","url":"https://ponticasolutions.com/people-of-pontica-nicole-zlateva/","isPartOf":{"@id":"https://ponticasolutions.com/#website"},"name":"People of Pontica - Nicole Zlateva","breadcrumb":{"@id":"https://ponticasolutions.com/people-of-pontica-nicole-zlateva/#breadcrumb"},"inLanguage":"en-US","datePublished":"2023-08-18T16:35:00+03:00","dateModified":"2023-09-19T16:30:00+03:00"},{"@type":"WebSite","@id":"https://ponticasolutions.com/#website","url":"https://ponticasolutions.com/","publisher":{"@id":"https://ponticasolutions.com/#organization"},"name":"Pontica Solutions","inLanguage":"en-US"}]}</script>