---
type: Post
title: People of Pontica – Nikol Dimitrova
resource: https://ponticasolutions.com/people-of-pontica-nikol-dimitrova/
tags: [People of Pontica]
timestamp: 2026-06-05T11:26:42+00:00
---

# People of Pontica – Nikol Dimitrova

**Nikol Dimitrova, **Dispatch and Customer Support Specialist

> *“Growth happens outside your comfort zone.”*

**My Story **

I joined Pontica almost a year ago from the Refer-A-Friend program. It was a spontaneous decision really, but after my interview it felt natural for me to join. I could really tell this is a place where people are supported but also challenged in a good way. Since joining, one of my achievements has been quick adaptation to the workflow while also becoming very confident in my communication skills that has helped me manage tasks way more efficiently.

Outside of work I keep my life pretty balanced, I go to the gym, explore cafes and restaurants, travel, and spend time with my loved ones. I am also a university student majoring in Digital Media and PR which has also helped me grow as a person.

**Describe Pontica with one word. **– Empowering 💪

**What do you love the most about your job? **– The dynamic environment 🚀

**What is your favorite Pontica-related memory? **– A birthday suprise from my lovely team 🎂

**Strawberries or cherries?** – Strwberries 🍓

**Festival vibes or chill picnic? **– Festival vibes 🎶

**Road trip or flight?** – Flight ✈️

---

Source: https://ponticasolutions.com/people-of-pontica-nikol-dimitrova/

<script type="application/ld+json">{"@context":"https://schema.org","@graph":[{"@type":"Article","@id":"https://ponticasolutions.com/people-of-pontica-nikol-dimitrova/#article","headline":"People of Pontica - Nikol Dimitrova","image":"https://ponticasolutions.com/wp-content/uploads/2026/06/People-of-Pontica-cover-website-and-LinkedIn-Nikol-Dimitrova.png","datePublished":"2026-06-05T14:25:56+03:00","dateModified":"2026-06-05T14:26:42+03:00","inLanguage":"en-US","description":"Nikol Dimitrova, Dispatch and Customer Support Specialist “Growth happens outside your comfort zone.” My Story […]","author":{"@id":"https://ponticasolutions.com/#/schema/person/dcc31ee911b01e85cbe76e761c125112"},"publisher":{"@id":"https://ponticasolutions.com/#organization"},"mainEntityOfPage":{"@id":"https://ponticasolutions.com/people-of-pontica-nikol-dimitrova/#webpage"}},{"@type":"BreadcrumbList","@id":"https://ponticasolutions.com/people-of-pontica-nikol-dimitrova/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Pontica Solutions","item":"https://ponticasolutions.com/"},{"@type":"ListItem","position":2,"name":"People of Pontica","item":"https://ponticasolutions.com/category/people-of-pontica/"},{"@type":"ListItem","position":3,"name":"People of Pontica – Nikol Dimitrova"}]},{"@type":"Organization","@id":"https://ponticasolutions.com/#organization","name":"Pontica Solutions","legalName":"Pontica Solutions AD","description":"Award-winning CX outsourcing (BPO) partner delivering multilingual customer experience, back-office and digital operations for global brands.","url":"https://ponticasolutions.com/","sameAs":["https://www.linkedin.com/company/10539604/","https://www.facebook.com/ponticasolutions","https://www.instagram.com/ponticasolutions/","https://www.youtube.com/channel/UCKSdxmSv-wLKgXJdmSSw2PA","https://www.tiktok.com/@ponticasolutions","https://twitter.com/PonticaLtd"],"address":[{"@type":"PostalAddress","streetAddress":"Office A, 2 Ivan Abadzhiev str., floor 3","addressLocality":"Sofia","postalCode":"1784","addressCountry":"BG"},{"@type":"PostalAddress","streetAddress":"19 Dimitar Ikonomov str., floor 1, office 1","addressLocality":"Varna","postalCode":"9010","addressCountry":"BG"}],"email":"receptionsofia@ponticasolutions.com","foundingDate":"2015","slogan":"We deliver outstanding CX","areaServed":["Worldwide","Bulgaria","Georgia"],"knowsAbout":["Customer experience outsourcing","Business process outsourcing (BPO)","Customer support","Technical support","Back-office operations","Workforce management","Quality assurance","CX consulting and analytics","AI and digital transformation","Multilingual customer service","Dedicated technical teams","Nearshore outsourcing"],"award":["Stevie Awards (Gold & Silver)"],"logo":{"@type":"ImageObject","@id":"https://ponticasolutions.com/#logo","url":"https://ponticasolutions.com/wp-content/uploads/2025/10/pontica-logo.svg"},"contactPoint":{"@type":"ContactPoint","contactType":"customer service","email":"receptionsofia@ponticasolutions.com","availableLanguage":["en","de","fr","es","it"]},"numberOfEmployees":{"@type":"QuantitativeValue","minValue":500},"founder":[{"@type":"Person","name":"Ivan Georgiev"},{"@type":"Person","name":"Evgeni Borisov"},{"@type":"Person","name":"Pierre Vallet"}]},{"@type":"Person","@id":"https://ponticasolutions.com/#/schema/person/dcc31ee911b01e85cbe76e761c125112","name":"n.mazlumyan","url":"https://ponticasolutions.com/author/n-mazlumyan/"},{"@type":"WebPage","@id":"https://ponticasolutions.com/people-of-pontica-nikol-dimitrova/#webpage","url":"https://ponticasolutions.com/people-of-pontica-nikol-dimitrova/","isPartOf":{"@id":"https://ponticasolutions.com/#website"},"name":"People of Pontica - Nikol Dimitrova","breadcrumb":{"@id":"https://ponticasolutions.com/people-of-pontica-nikol-dimitrova/#breadcrumb"},"inLanguage":"en-US","datePublished":"2026-06-05T14:25:56+03:00","dateModified":"2026-06-05T14:26:42+03:00"},{"@type":"WebSite","@id":"https://ponticasolutions.com/#website","url":"https://ponticasolutions.com/","publisher":{"@id":"https://ponticasolutions.com/#organization"},"name":"Pontica Solutions","inLanguage":"en-US"}]}</script>