---
type: Post
title: People of Pontica – Yoanna Tsvetanova
resource: https://ponticasolutions.com/people-of-pontica-yoanna-tsvetanova/
tags: [People of Pontica]
timestamp: 2025-03-07T15:31:27+00:00
---

# People of Pontica – Yoanna Tsvetanova

**Yoanna Tsvetanova**, Customer Support Specialist

> *“In vino veritas.”*

*** *My Story**

I’ve been with the company for six months now. A close friend of mine worked here and introduced me to the incredible company culture, diversity, and the opportunities available. I was so impressed that I decided to join, and I’m truly glad I did. In my free time, I love traveling, writing poetry, and greeting every dog I meet with a cheerful ‘Hi!‘.

**Describe Pontica with one word **– Diversity ✨

**What do you love the most about your job?** – All the amazing people I’ve met. 🥰

**What is your favorite Pontica-related memory?** – Working remotely. 💻

**Sunrise Strolls or Sunset Vibes?** – Sunrise strolls 🌅

**Outdoor Picnic or Cozy Indoor Gathering?** – Outdoor picnic 🧺

**Cycling or Rollerblading?** – Cycling 🚴‍♀️

---

Source: https://ponticasolutions.com/people-of-pontica-yoanna-tsvetanova/

<script type="application/ld+json">{"@context":"https://schema.org","@graph":[{"@type":"Article","@id":"https://ponticasolutions.com/people-of-pontica-yoanna-tsvetanova/#article","headline":"People of Pontica – Yoanna Tsvetanova","image":"https://ponticasolutions.com/wp-content/uploads/2025/03/People-of-Pontica-cover-website-and-LinkedIn-Yoana-Tsvetanova-1.png","datePublished":"2025-03-07T17:31:27+02:00","dateModified":"2025-03-07T17:31:27+02:00","inLanguage":"en-US","description":"Yoanna Tsvetanova, Customer Support Specialist “In vino veritas.” My Story I’ve been with the company […]","author":{"@id":"https://ponticasolutions.com/#/schema/person/dcc31ee911b01e85cbe76e761c125112"},"publisher":{"@id":"https://ponticasolutions.com/#organization"},"mainEntityOfPage":{"@id":"https://ponticasolutions.com/people-of-pontica-yoanna-tsvetanova/#webpage"}},{"@type":"BreadcrumbList","@id":"https://ponticasolutions.com/people-of-pontica-yoanna-tsvetanova/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Pontica Solutions","item":"https://ponticasolutions.com/"},{"@type":"ListItem","position":2,"name":"People of Pontica","item":"https://ponticasolutions.com/category/people-of-pontica/"},{"@type":"ListItem","position":3,"name":"People of Pontica – Yoanna Tsvetanova"}]},{"@type":"Organization","@id":"https://ponticasolutions.com/#organization","name":"Pontica Solutions","legalName":"Pontica Solutions AD","description":"Award-winning CX outsourcing (BPO) partner delivering multilingual customer experience, back-office and digital operations for global brands.","url":"https://ponticasolutions.com/","sameAs":["https://www.linkedin.com/company/10539604/","https://www.facebook.com/ponticasolutions","https://www.instagram.com/ponticasolutions/","https://www.youtube.com/channel/UCKSdxmSv-wLKgXJdmSSw2PA","https://www.tiktok.com/@ponticasolutions","https://twitter.com/PonticaLtd"],"address":[{"@type":"PostalAddress","streetAddress":"Office A, 2 Ivan Abadzhiev str., floor 3","addressLocality":"Sofia","postalCode":"1784","addressCountry":"BG"},{"@type":"PostalAddress","streetAddress":"19 Dimitar Ikonomov str., floor 1, office 1","addressLocality":"Varna","postalCode":"9010","addressCountry":"BG"}],"email":"receptionsofia@ponticasolutions.com","foundingDate":"2015","slogan":"We deliver outstanding CX","areaServed":["Worldwide","Bulgaria","Georgia"],"knowsAbout":["Customer experience outsourcing","Business process outsourcing (BPO)","Customer support","Technical support","Back-office operations","Workforce management","Quality assurance","CX consulting and analytics","AI and digital transformation","Multilingual customer service","Dedicated technical teams","Nearshore outsourcing"],"award":["Stevie Awards (Gold & Silver)"],"logo":{"@type":"ImageObject","@id":"https://ponticasolutions.com/#logo","url":"https://ponticasolutions.com/wp-content/uploads/2025/10/pontica-logo.svg"},"contactPoint":{"@type":"ContactPoint","contactType":"customer service","email":"receptionsofia@ponticasolutions.com","availableLanguage":["en","de","fr","es","it"]},"numberOfEmployees":{"@type":"QuantitativeValue","minValue":500},"founder":[{"@type":"Person","name":"Ivan Georgiev"},{"@type":"Person","name":"Evgeni Borisov"},{"@type":"Person","name":"Pierre Vallet"}]},{"@type":"Person","@id":"https://ponticasolutions.com/#/schema/person/dcc31ee911b01e85cbe76e761c125112","name":"n.mazlumyan","url":"https://ponticasolutions.com/author/n-mazlumyan/"},{"@type":"WebPage","@id":"https://ponticasolutions.com/people-of-pontica-yoanna-tsvetanova/#webpage","url":"https://ponticasolutions.com/people-of-pontica-yoanna-tsvetanova/","isPartOf":{"@id":"https://ponticasolutions.com/#website"},"name":"People of Pontica – Yoanna Tsvetanova","breadcrumb":{"@id":"https://ponticasolutions.com/people-of-pontica-yoanna-tsvetanova/#breadcrumb"},"inLanguage":"en-US","datePublished":"2025-03-07T17:31:27+02:00","dateModified":"2025-03-07T17:31:27+02:00"},{"@type":"WebSite","@id":"https://ponticasolutions.com/#website","url":"https://ponticasolutions.com/","publisher":{"@id":"https://ponticasolutions.com/#organization"},"name":"Pontica Solutions","inLanguage":"en-US"}]}</script>