--- type: Post title: "Q2 2024 Recap: Driving Innovation, Talent, and Community" resource: https://ponticasolutions.com/q2-2024-recap-driving-innovation-talent-and-community/ tags: [News] timestamp: 2024-08-19T09:32:01+00:00 --- # Q2 2024 Recap: Driving Innovation, Talent, and Community ## Pontica Solutions made significant strides this quarter in leading impactful cleaning events, nurturing talent, and driving innovation. In Q2 2024, we focused on meaningful progress through a series of impactful events and strategic initiatives. From energizing career engagements to pioneering business developments and meaningful CSR contributions, our efforts have reinforced our dedication to driving progress and enhancing connections. ### Making a Difference #### **Environmental initiatives in Varna and Sofia** Continuing our commitment to sustainability under our **#wesupportthePLANET **vertical, we undertook significant environmental initiatives. In Sofia, we dedicated efforts to restoring bird aviaries and cleaning **National Park Vitosha**. Meanwhile, in Varna, we cleaned up **Karantinata Beach**, promoting environmental stewardship and community involvement. It was heartwarming to see colleagues, along with their families and friends, join us, strengthening our team bond and emphasizing the importance of community. ![](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7) ![](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7) ![](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7) #### **World Earth Day initiatives** In April, we continued our support for the [**Caps for Future**](https://caps-for-future.org/en/) initiative in Sofia. Embracing our **#wesupportthePLANET** vertical, we gathered plastic bottle caps to contribute to a brighter future. At the end of the month, in honour of **World Earth Day**, we extended our efforts to Varna and Burgas, collecting caps to help purchase children’s ambulances. Every cap collected is a step towards a healthier planet and a brighter future for our communities. #### **Supporting the Music Festival (Fête de la Musique)** In June, Pontica proudly supported the [**Music Festival (Fête de la Musique)**](https://visit.varna.bg/en/event/praznik-na-muzikata-fte-de-la-musique.html) organized by [**Alliance Française de Varna**](https://afvarna.org/fr/%d0%b0%d0%bb%d0%b8%d0%b0%d0%bd%d1%81-%d1%84%d1%80%d0%b0%d0%bd%d1%81%d0%b5%d0%b7-%d0%b2%d0%b0%d1%80%d0%bd%d0%b0-francais/). For years, we’ve been a dedicated partner in this vibrant celebration of music’s universal language. This year’s festival featured lively performances that brought the Varna community **together**, showcasing the joy and unity music can create. ![](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7) ![](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7) ### Nurturing Future Talent #### **Career Forum at the University of Economics ** In Q2, our dynamic duo, [**Devora Vicheva**](https://www.linkedin.com/in/devora-vicheva-212698198/) and [**Teodor Dobrev**](https://www.linkedin.com/in/teodor-dobrev01/), represented Pontica Solutions at the [**Career Forum in Varna**](https://forumkarieri.ue-varna.bg/home/), engaging with talented students eager to kick-start their careers. The discussions were a spark of potential, and we were delighted to connect with everyone who visited our stall. #### **April Career Roadshow** April was a bustling month as Pontica hit the road to discover the brightest talents **across Bulgaria**. We participated in [**Career Days Varna**](https://careerdays.bg/en/national-careerdays), as well as the [**AIBEST Roadshows**](https://aibest.org/tpost/2dxd03ahd1-the-business-sector-looking-for-young-ta) in Veliko Tarnovo and Burgas. These events allowed us to connect with aspiring individuals and share insights into the BPO sector and the plethora of opportunities it offers. ![](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7) ![](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7) ![](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7) #### **Guest lecture at Sofia University** In May, we had the pleasure of hosting students from the Master Program in **Outsourcing** at** **[**Sofia University**](https://www.uni-sofia.bg/eng) in our office. Our **CEO, Ivan Georgiev**, delivered an inspiring guest lecture, sharing valuable insights from his entrepreneurial journey. #### **Bulgaria Wants You career event** On June, we joined the [**BULGARIA WANTS YOU**](https://bulgariawantsyou.com/) career event at the National Palace of Culture in Sofia, where our **Talent Acquisition Specialist **[**Tsvetelina Ivanova**](https://www.linkedin.com/in/tsvetelina-ivanova-47a8201b8/) and **Team Manager **[**Niya Nedelcheva**](https://www.linkedin.com/in/niya-nedelcheva-8a81871b5/) met with potential candidates to discuss exciting career opportunities at Pontica Solutions. ### Business Initiatives: Leading Through Innovation #### **Innovation Awards 2024** Our co-founder and **CEO, Evgeni Borisov**, took center stage at the [**Innovation Awards 2024**](https://www.ccifbinnovationawards.org/), hosted by [**CCI France Bulgarie**](https://www.ccifrance-bulgarie.org/). Evgeni shared insights on **Pontica’s AI implementations** and tools, captivating an audience eager to explore the future of innovations. ![](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7) ![](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7) ![](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7) #### **International Events** June was a dynamic month of international engagement for Pontica Solutions! We had the pleasure of participating in several prestigious industry events **across Europe**: - [**Intersolar**](https://www.intersolar.de/home)** – Germany** We showcased our dedication to elevating customer experiences and deepened partnerships in the renewable energy sector, invited by a valued client. - [**Techsylvania**](https://techsylvania.com/)** – Romania** At this gathering of tech companies, we explored the latest in tech innovation and networked with industry peers. - [**Game Quality Forum Global**](https://www.iqpc.com/events-gamequalityforum/agenda-mc)** – Netherlands** Our team engaged with gaming experts on QA, localization, player support, and community management. ![](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7) ![](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7) - **Contact Centre and Customer Services Summit** Pontica Solutions participated in the [**Contact Centre and Customer Services Summit**](https://contactcentresummit.co.uk/) in London in April. Our **Business Development Partner **[**Ivan Tsachev**](https://www.linkedin.com/in/ivantsachev/) and** Account Director **[**Barry Lawrence**](https://www.linkedin.com/in/barry-lawrence-82697191/) represented us, networking with industry peers and discovering trends in the CX industry. ### HR Highlights: Achievements and events #### **HR Days 2024** Our HR team attended [**HR Days 2024**](https://www.bapm.space/w/bg/2024/04/25/hr-days-2024-conference/) in Sofia, engaging in **workshops** on future HR challenges, agile **practices**, and managing stress and burnout. These sessions are crucial for shaping our strategies and advancing employee growth through continuous learning and development. #### **Annual HR Awards** In April, we were honored to be named finalists in the **‘Best HR Project at a Large Company’** category at the [**Annual HR Awards**](https://www.bapm.space/w/bg/annual-awards/), organized by the [**Bulgarian Association for People Management**](https://www.bapm.space/w/bg/). This recognition underscores our innovative HR practices and dedication to shaping a supportive work environment. ### Engagement Initiatives Recap #### **Bring your kid to work** In celebration of **International Children’s Day**, we organized **“Bring Your Kid to Work Day”.** Our offices buzzed with energy as colleagues brought their kids, offering a glimpse into the world of Pontica Solutions. It was heartwarming to see smiles on the faces of both our team members and their little ones as they bonded over fun activities and enjoyed the vibrant atmosphere. ![](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7) ![](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7) ![](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7) #### **Board Games Day** In May, our offices buzzed with energy during our exhilarating Board Games Day. Colleagues swapped screens for cards and boards, diving into a day of **friendly competition and fun**. It was a delightful way to bond and enjoy some downtime together. ![](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7) ![](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7) ![](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7) ![](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7) ![](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7) As we move forward, Pontica Solutions remains dedicated to fostering talent, driving innovation, and supporting our community. Stay tuned for more exciting updates and initiatives in the months ahead! --- Source: https://ponticasolutions.com/q2-2024-recap-driving-innovation-talent-and-community/