Pontica Wins Bronze Stevie® Award for Customer Service Excellence 

Pontica is proud to announce that we have been named a Bronze Winner at the 20th Annual Stevie® Awards for Sales & Customer Service, one of the world’s most respected programs recognizing excellence in customer service, contact center operations, and sales performance. 

We received the 2026 Bronze Stevie Award for Customer Service Department of the Year for our work with Sungrow, supporting their journey to scale and centralize customer service operations in the rapidly growing renewable energy sector. 

This achievement also marks Pontica’s 10th Stevie® Award in the Sales & Customer Service category – an important milestone that reflects the consistency and depth of our expertise with clients across Fintech, HealthTech, Gaming, Logistics, and other complex, highly regulated industries.

Recognizing Excellence in Customer Service 

The Stevie® Awards for Sales & Customer Service are part of the internationally recognized Stevie Awards program, which honors outstanding achievements by organizations and professionals worldwide. Each year, winners are selected following a rigorous evaluation process by industry experts, making the award a meaningful benchmark for operational excellence and high‑quality customer experience delivery. 

This recognition highlights Pontica’s ability to support complex, multi‑market operations by combining strong domain expertise, structured operational execution, and consistently high service standards across languages and regions. 

Supporting Sungrow’s Growth Journey 

Our collaboration with Sungrow focused on enabling the company’s continued growth through scalable and centralized customer service operations, while maintaining quality, consistency, and responsiveness in a fast‑moving and highly technical industry. 

Being entrusted to lead this transformation reflects our shared commitment to building CX operations that are not only efficient today, but resilient and ready for long‑term scale. 

A Team Achievement 

This award is, above all, a recognition of the people behind the work whose dedication, expertise, and collaboration made this achievement possible. Their ability to adapt, problem‑solve, and deliver excellence across markets played a key role in this success. 

We are also sincerely grateful to Sungrow for the trust, partnership, and open collaboration throughout this journey. 

As Pontica continues to support organizations across industries and regions, this recognition reinforces our focus on building high‑performing, integrated, and future‑ready customer experience operations together with our partners.