Bandai Namco Entertainment Europe wins Gold Stevie® Award with their Pontica Solutions Customer Service Department

Published 24 Mar. 2020 | 2 min read

BNEE's won the 2022 Stevie®award for Customer Service Department of the Year with Pontica's CX team.

We are delighted to announce that the global game company BNEE who are Pontica's partners with regards to our CX solutions, have been selected amongst 2600 other companies as the winner of the 2020 Gold Stevie® Award for Customer Service Department of the Year in the 14th Annual Stevie Awards for Sales and Customer Service.

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.  The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious International Business
Awards and the Stevie Awards for Great Employers.

More than 2,600 nominations from organizations in 48 nations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 180 professionals worldwide on seven specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements

It’s a great honor to take home the Gold Stevie Award for Customer Service Department of the Year. We’ve been focused on improving our Customer Experience and optimizing all our fans’ touch points since 2015 with Pontica Solutions.’

Anthony Macaré, Digital Business & Customer Experience EMEA Director

It’s an amazing recognition of all the work that has been done by the Customer Support team. We started building everything from scratch 3 years ago, and it’s superb to see that the quality of service provided really makes a difference!’.

Vincent Hugues-Hebrard, Customer Service Manager

Over the years, BNEE and Pontica have worked together and have built a customer centric ecosystem with personalized services - from an optimized Customer Service to registration to special events and an appealing Loyalty Program to reward their engagement.

‘Stevie Award winners from around the world should be very proud of their achievements.  The judges were impressed with the vast range of nominations submitted for 2020 and have agreed that their accomplishments are worthy of public recognition.'

Stevie Awards executive chairman, Michael Gallagher.

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