Customer Experience Solutions

We take care of your customers by delivering cutting-edge CX solutions that keep your business on the offense.
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Outstanding CX starts with the right partner

At Pontica Solutions, we are committed to helping you grow your business. Whatever the challenge, we can meet big, medium, or low volume demands by offering fully loaded, body leasing model, and shared services specially tailored to your unique needs.

With our innovative one-to-all automated system, we efficiently handle even the most complex customer requirements across all stages of the customer journey. Through self-serve automation, omnichannel CX, cloud, we ensure that your CX meets the highest customer standards.

Our multilingual and multilocational expert teams provide high-quality personalized 24/7 customer support via voice, e-mail, chat, webform, video, social media, retail reviewing platforms, FAQ, and knowledge base. You can rely on us to deliver:

  • First- and second-level customer support
  • Player support
  • Verifications
  • Client onboarding
  • Compliance

Our end goal is to grow your customer base and turn them into loyal brand ambassadors. With our extensive Customer Success Management, we accurately identify your clients’ pain points and find the ideal way to address them. Trust our CSM team to:

  • Successfully onboard your solution to B2B clients
  • Develop highly tailored solutions that match your clients’ goals
  • Strengthen the relationship between your business and your customers
  • Improve your risk management with our get-at-able large talent pool and flexible team ramp-up or down

Our team is highly experienced in setting up multilingual B2B sales prospecting for top-tier clients in High-Tech, Fin-Tech, Health-Tech, Games and Entertainment, Logistics and E-Commerce. We deliver high value prospects and improve conversion rates that lead to revenue growth. Gain competitive advantage by relying on us for:

  • Implementing inside sales processes that will build real and long-lasting connections with your customers
  • Taking care of the lead qualification process to boost your closing ratio
  • Designing powerful product demos that effectively convey the high value of your offering

A well-structured and smooth-running back office is fundamental to building an outstanding CX. As your partner, we will keep your behind-the-scenes operations running effortlessly and effectively, resulting in streamlined operations, employee productivity, and high customer journey satisfaction. Secure your operations and stay ahead of the competition by taking advantage of our expertise in:

  • Back-office activities
  • Administrative tasks such as verifications, translations on 30+ languages, and content management
  • Data organization
  • Know Your Customer (KYC) checks
  • Invoice management

Innovative and robust tech support is the backbone of a standout CX. We don’t compromise on quality, so you can leave it to us to manage your tech operations. Our expertise includes:

  • Data Analysis
  • Business Analysis
  • DevOps
  • Cloud support
  • Network support

Your business is more than a simple service – it is a unique culture with a special community of its own. Our mission is to deliver a truly safe and memorable community experience, worthy of your customer’ time and attention. We do this by actively listening to your audience and offering first-rate support, gathering and implementing feedback, boosting interactions, increasing brand awareness and providing added value beyond a product or service in the form of experience.

Our community management teams are expertly trained to deliver:

  • Personalized player support tailored to the specific platform and across various community channels
  • Social media support and monitoring to boost and improve engagement
  • Custom-fit content moderation that ensures community standards are met and customers are protected from inappropriate and harmful content.
  • Localization including research, script adaptation and translation to ensure that your business adapts quickly and efficiently to new markets

Billing Models

Fully loaded

  • Extension to your business
  • Covering every stage from design and integration to implementation and evaluation
  • Tailored solutions adapted to your operational needs
  • 24/7 coverage with multilingual support
  • Experienced management team

Shared services

  • Cost optimization
  • Coverage of the expected requests
  • High-quality, multilingual talent pool with experience in your industry
  • In-depth product training
  • Quick scale up


We deliver our solutions on 20+ languages from all around the world with high proficiency.
Western European languages
  • English
  • French
  • German
  • Spanish
  • Italian
  • Portuguese
  • Dutch
Central & Eastern European languages
  • Romanian
  • Bulgarian
  • Russian
  • Czech
  • Turkish
  • Serbian
  • Polish
  • Slovenian
  • Croatian
  • Macedonian
  • Hungarian
  • Slovak
  • Bosnian
  • Ukrainian
  • Greek
Nordic languages
  • Danish
  • Swedish
  • Estonian
  • Finnish
  • Norwegian
  • Latvian
  • Flemish
Other languages
  • Hebrew
  • Arabic
  • Chinese
  • Japanese
  • Korean

Communication channels

We cover all customer touch points by offering customer support across various communication channels.
Social media
Web form
Reviewing platforms
Knowledge base
AI Chatbot


We work with the most up-to-date and highly automated digital tools and platforms to optimize your operations in line with the current industry standards.
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How we do it

At Pontica, we have developed a highly effective, systematic, and transparent approach to our solutions to guarantee a successful outcome. Thus, we allow your business to keep up with all the different stages – from design, through implementation, to evaluation. This is our winning formula.
Step 1


We evaluate your company’s operational needs and design a personalized solution to guarantee high-quality CX and customer satisfaction.
Step 2


We design the solution with the best structure in synergy with your company’s culture and fitting your unique business needs.
Step 3


We implement the agreed upon structure and set up optimized processes and procedures.
Step 4


With the help of advanced analytics and digital tools, we select the right profiles for your operations.
Step 5


We handle all your operations to ensure organizational and performance excellence.
Step 6

Evaluate and Optimize

We listen to the voice of your customers and conduct performance reviews which we then report and analyze together with your organization against the benchmark of your business goals.

Ready to win over your customers with outstanding CX solutions?

Partner with us