We are

Pontica Solutions

We are an award-winning company committed to delivering high-quality, innovative customer experience (CX) and digital solutions that keep bold businesses on the offense. Our biggest asset is our People. Our moto is #Wegrowtogether. Our goal is to Transform young talent into high-quality experts by providing opportunities to develop in the fields of CX, software development, AI, people management, project management, and quality assurance (QA).
Expertise

Our expertise

Our mission is to facilitate your company’s operations while you focus on growth. Leveraging our experience with new technologies and global market trends insights, we deliver a top-notch solution to your challenge. Our expertise includes:
  • Analyzing your operational needs and creating high-quality, tailored solutions
  • Designing and implementing a structure that will fit your own business
  • Selecting and recruiting the right profiles for your operations
  • Managing all operations to ensure the highest level of performance excellence
  • Analyzing and reporting the voice of your customer (VoC)
  • Using advanced data analytics to improve CSAT score and team performance
Timeline

Our journey

We started small but dreamed big. From early on we knew the importance of a personal approach and implemented it successfully year after year. By maintaining a healthy and transparent work environment and communication, we successfully build sustainable and reliable partnerships that grow stronger with time.


Today we partner with top-tier companies in High-Tech, FinTech, Health Tech, Games and Entertainment, Logistics and E-commerce, and keep rapidly expanding our portfolio.
2015-2017

Early stage

  • Best startup in Business Services
  • 5+ Clients
  • 100+ Specialists
2018-2019

Growth

  • 100% growth
  • 5 International Business Awards
  • Support in 20+ languages
2020-2022

Expansion

  • 3 new locations in Bulgaria and Poland
  • 15+ clients
  • +130% growth
2022-2023

Continuous Advancement

  • Top 1000 fastest-growing companies in Europe
  • 5+ business awards
  • 4th site in Burgas
2024

Roadmap

  • Portfolio expansion
  • Technological innovations & optimizations
  • Solutions development

Delivery locations

Locations from which your team can operate efficiently and grow strategically:

Onshore
Bulgaria and Poland
Nearshore
Albania and Kosovo
Offshore
Mauritius and Vietnam
Pontica's locations in 2024
Team

Management team

Meet our strategic management team with extensive knowledge and expertise in the outsourcing industry.
Ivan Georgiev
Co-Founder and Co-CEO
Evgeni Borisov
Co-Founder and Co-CEO
Pierre Vallet
Co-Founder
Kameliya Atanasova
Chief Administrative Officer
Lyudmil Kemanov
Chief Financial Officer

Awards

Compliance Certifications

Rina Certificate
ISO 9001 - ISO/IEC 27001
Rina Certificate
ISO/IEC 27001
Rina Certificate
ISO 9001
CSR

Corporate Social Responsibility

We believe that engaged people create thriving communities. With our well-focused and developed CSR verticals, we give rise to positive and truly impactful environmental and social change.
  • #wesupportthePLANET

    We reduce ecological footprint and preserve the nature through:

    • Recycling
    • Reducing carbon footprint
    • Following paper-free policy
    • Maintaining the local environment
    • Supporting local production
    Learn more
  • #wesupporttheYOUNG

    We empower young people and improve economic development through impact hiring.

    • High school support
    • University support
    • Mentorship
    Learn more
  • #wesupportYOU

    We create a balanced healthy work environment for everyone to learn and grow.

    • Healthy and safe conditions
    • Learning and Development programs
    • Work-life balance
    • Engagement and recognition
    Learn more
Support Local
Media

Pontica in the media

menuarrow-leftarrow-rightcross-circle