We are
Pontica Solutions
We are an award-winning company committed to delivering high-quality, innovative customer experience (CX) and digital solutions that keep bold businesses on the offense. Our biggest asset is our People. Our moto is #Wegrowtogether. Our goal is to Transform young talent into high-quality experts by providing opportunities to develop in the fields of CX, software development, AI, people management, project management, and quality assurance (QA).
Expertise
Our expertise
Our mission is to facilitate your company’s operations while you focus on growth. Leveraging our experience with new technologies and global market trends insights, we deliver a top-notch solution to your challenge. Our expertise includes:
- Analyzing your operational needs and creating high-quality, tailored solutions
- Designing and implementing a structure that will fit your own business
- Selecting and recruiting the right profiles for your operations
- Managing all operations to ensure the highest level of performance excellence
- Analyzing and reporting the voice of your customer (VoC)
- Using advanced data analytics to improve CSAT score and team performance
Timeline
Our journey
We started small but dreamed big. From early on we knew the importance of a personal approach and implemented it successfully year after year. By maintaining a healthy and transparent work environment and communication, we successfully build sustainable and reliable partnerships that grow stronger with time.
Today we partner with top-tier companies in High-Tech, FinTech, Health Tech, Games and Entertainment, Logistics and E-commerce, and keep rapidly expanding our portfolio.
Today we partner with top-tier companies in High-Tech, FinTech, Health Tech, Games and Entertainment, Logistics and E-commerce, and keep rapidly expanding our portfolio.
Delivery locations
Locations from which your team can operate efficiently and grow strategically:
Onshore
Bulgaria and Poland
Nearshore
Albania
Offshore
Mauritius and Madagascar
Team
Management team
Meet our strategic management team with extensive knowledge and expertise in the outsourcing industry.
Awards
Compliance Certifications
ISO 9001 - ISO/IEC 27001
ISO/IEC 27001
ISO 9001
CSR
Corporate Social Responsibility
We believe that engaged people create thriving communities. With our well-focused and developed CSR verticals, we give rise to positive and truly impactful environmental and social change.
- #wesupportthePLANETLearn more
We reduce ecological footprint and preserve the nature through:
- Recycling
- Reducing carbon footprint
- Following paper-free policy
- Maintaining the local environment
- Supporting local production
- #wesupporttheYOUNGLearn more
We empower young people and improve economic development through impact hiring.
- High school support
- University support
- Mentorship
- #wesupportYOULearn more
We create a balanced healthy work environment for everyone to learn and grow.
- Healthy and safe conditions
- Learning and Development programs
- Work-life balance
- Engagement and recognition