We are

Pontica Solutions

We are an award-winning company committed to delivering high-quality, innovative customer experience (CX) and digital solutions that keep bold businesses on the offense. Our biggest asset is our People. Our moto is #Wegrowtogether. Our goal is to Transform young talent into high-quality experts by providing opportunities to develop in the fields of CX, software development, AI, people management, project management, and quality assurance (QA).

Expertise

Our expertise

Our mission is to facilitate your company’s operations while you focus on growth. Leveraging our experience with new technologies and global market trends insights, we deliver a top-notch solution to your challenge. Our expertise includes:

Analyzing your operational needs and creating high-quality, tailored solutions
Designing and implementing a structure that will fit your own business
Selecting and recruiting the right profiles for your operations
Managing all operations to ensure the highest level of performance excellence
Analyzing and reporting the voice of your customer (VoC)
Using advanced data analytics to improve CSAT score and team performance

Timeline

Our journey

We started small but dreamed big. From early on we knew the importance of a personal approach and implemented it successfully year after year. By maintaining a healthy and transparent work environment and communication, we successfully build sustainable and reliable partnerships that grow stronger with time.

Today we partner with top-tier companies in High-Tech, FinTech, Health Tech, Games and Entertainment, Logistics and E-commerce, and keep rapidly expanding our portfolio.

2015

The Start-up

Startup in Sofia, Bulgaria
First global High-Tech client

2017

Early stage

4+ clients
Team of 100+ people
First international business award for Best Startup in Business Services

2019

Growth

Team of 150+ colleagues
Support in 20+ languages
5+ international business awards
>100% growth

2020

National expansion

Fastest-growing BPO companies in SEE
2 sites in Bulgaria
International business award for CX in Gaming
>110% growth

2021

International expansion

Team of 600+ colleagues
First international office in Kraków, Poland
Adoption of green policy and CSR strategy
>130% growth

2022

Continuous advancement

Team of 800+ colleagues
30+ nationalities
New site in Burgas, Bulgaria
4+ awards, including award for CX in Logistics and Health Tech
>70% growth

Locations

Our specialists are working from Pontica’s offices in:

Sofia, Bulgaria
Varna, Bulgaria
Burgas, Bulgaria
Krakow, Poland

Map of Europe with Pontica's office locations

Team

Management team

Meet our strategic management team with extensive knowledge and expertise in the outsourcing industry.

Ivan Georgiev

Co-Founder and Co-CEO

Evgeni Borisov

Co-Founder and Co-CEO

Pierre Vallet

Co-Founder

Kameliya Atanasova

Chief Administrative Officer

Lyudmil Kemanov

Chief Financial Officer

Awards

Compliance Certifications

ISO 9001 - ISO/IEC 27001

ISO/IEC 27001

ISO 9001

CSR

Corporate Social Responsibility

We believe that engaged people create thriving communities. With our well-focused and developed CSR verticals, we give rise to positive and truly impactful environmental and social change.

#wesupportthePLANET
We reduce ecological footprint and preserve the nature through:
- Recycling
- Reducing carbon footprint
- Following paper-free policy
- Maintaining the local environment
- Supporting local production
Learn more
#wesupporttheYOUNG
We empower young people and improve economic development through impact hiring.
- High school support
- University support
- Mentorship
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#wesupportYOU
We create a balanced healthy work environment for everyone to learn and grow.
- Healthy and safe conditions
- Learning and Development programs
- Work-life balance
- Engagement and recognition
Learn more