About us

Pontica Solutions is a Stevie® award-winning BPO and ITO company, founded in 2015 by experienced professionals in the industry offering great opportunities for young professionals.

We have managed to create a sustainable and people-oriented team and to concentrate our expertise in quality. We are helping our clients deliver excellence and meet the expectations of highly demanding customers. Starting with one client and growing consistently ever since gave us the advantage of understanding how important personal approach is and has kept us motivated us to achieve the best results for our partners while maintaining a healthy workplace environment.

Our mission and main scope of activity is to facilitate your company`s operations. We can share our expertise in the field and help with one or all of the below:

analyse your company`s operational needs and create a tailored solution to guarantee high quality and customer satisfaction;
design the best structure that will fit your business;
implement the agreed upon design and set up the processes and procedures;
select and recruit the right profiles for your operations;
manage all operations to guarantee the highest level of organizational and performance excellence;
performance reviews/voice of the customer: report and analyse results together with your organization leading to process and performance improvement and optimization.

We work with young, educated people possessing a deep understanding of new technologies and global marketing trends.

#WeGrowTogether is something we strongly believe in. We have managed to build a positive team and a true family spirit. We constantly strive to keep our teams happy, knowing that engaged and happy team equals happy customers. At Pontica Solutions we are all owners – for us “Great” is simply not good enough! We keep ourselves accountable and put our personal and professional reputation at stake on the excellence of our work.

We employ on more than 30 languages, including English, French, German, Italian and Spanish. We have an exciting portfolio of clients in the travel & leisure industry, retail & e-commerce, informational technology, financial services and games.

Where are we?

Bulgaria is the 1st in Europe and amongst the top 10 worldwide most attractive outsourcing destinations.

The mix of multilingual talent pool, competitive operational costs, cultural proximity and expertise in the outsourcing industry make Bulgaria one of the best outsourcing destinations in Europe.

High school students who speak one foreign language

98%

High school students who speak two foreign languages

73%

High school students who speak three foreign languages

59%

* 15 000 out of 60 000 students annually pursue a university degree in language studies including Chinese, Japanese, Hindi, Scandinavian and Slavic languages.