Insights

People of Pontica

People of Pontica – Presiyana Todorova

Presiyana Todorova, Junior Talent Acquisitions Specialist “A little chaos keeps things interesting” My Story  My […]

People of Pontica

People of Pontica – Ivet Vutova

Ivet Vutova, Intelligent Automation Analyst “Stay curious” My Story  I joined Pontica because I was […]

Case studies

DRIVING GROWTH THROUGH OPERATIONAL EXCELLENCE

Pontica Solutions helps a leading US logistics provider scale rapidly while maintaining operational excellence and […]

Business Insights

The Modern Customer Experience Stack: Why Great CX Depends on More Than Technology

What does a specialized outsourcing model actually look like in real, day-to-day operations? 

Business Insights

The Modern Customer Experience Stack: Why Great CX Depends on More Than Technology

What does a specialized outsourcing model actually look like in real, day-to-day operations? 

People of Pontica

People of Pontica – Martin Toshev

Martin Toshev, Solution Architect “Above and beyond.” My Story I used to be one of […]

News

Pontica Wins Gold Stevie® Award for Great Employer 

Pontica has been awarded a Gold Stevie® Award for Great Employers 2026 for the development and implementation of our custom Human Resource Management System (HRM). 

People of Pontica

People of Pontica – Gabriela Angelova

Gabriela Angelova, Senior Analyst – Holistic Underwriting & Compliance “Ohana means family. Family means nobody […]

People of Pontica

People of Pontica – Maya Ivanova

Maya Ivanova, Know Your Business Analyst “Common sense is not so common.” My Story After […]

Business Insights

Trust Is the New Currecy for Regulated Industries [Infographic]

In Fintech, HealthTech, and other complex industries, trust is as valuable as the product itself. Learn what drives customer trust in the age of AI and data privacy.

Business Insights

What Vertical CX Expertise Looks Like in Practice

In today’s day and age, the shift in outsourcing is clearly moving from scale to […]

Business Insights

The End of One‑Size‑Fits‑All: Why Vertical CX Specialization Is Accelerating 

What organizations need now is not broader capability, but deeper understanding. 

News

Pontica’s Charity Beach Volleyball Tournament Returns for a Fourth Year 

We’re excited to announce that Pontica’s Charity Beach Volleyball Tournament is back for a fourth consecutive year – […]

People of Pontica

People of Pontica – Demetra Troshanova

Demetra Troshanova, Content Creator “Choose happiness – do what you love.” My Story I started […]

People of Pontica

People of Pontica – Nikol Dimitrova

Nikol Dimitrova, Dispatch and Customer Support Specialist “Growth happens outside your comfort zone.” My Story […]

People of Pontica

People of Pontica – Peter Chiviyski

Peter Chiviyski, DevOps Engineer “The less I needed, the better I felt.“ My Story Initially […]