Workforce Management

We have the right know-how to excel your workforce management with high-quality, constant optimization.

Step into your future of your business by investing in your biggest asset – People.

Companies focused on enhancing their employees’ experience are more profitable, adaptable, and overall, better equipped to overcome challenges. At Pontica Solutions, we understand that if your organization is a machine, then People are the engine that drives it to success. Stepping on our broad experience with our global clients, we deliver constant resource optimization for the entire workflow in your company. Depending on your business needs, we offer a variety of consulting packages and solutions covering all areas of your business.

Software analysis

Our expert teams can conduct a real-time analysis of your current and future WFM operations, identify areas of improvement and build a strategy for continuous optimization. We keep our key focus on employee engagement. As such, our unique software methodology evaluates your organization’s workforce and allows for quick actionable adjustments especially on the frontline performance.

Scheduling

With our automated scheduling we ensure better and more efficient service coverage. Our intelligent WFM tools for forecasting and scheduling

Work with patterns and generate highly accurate forecasts
Address high volume demands
Capture specialists’ requests and send timely notifications
Can work on prem or cloud based
Are easy to integrate
Are user friendly
Support different access
Are able to schedule different activities within a shift

Reporting

Our digital reporting softwares optimizes individual reporting, covering everything from performance, attendance, invoicing and more. Our tools are readily available, easy and convenient to use, saving resources and time spent on mundane administrative tasks while increasing time delegated to more creative and productive activities.

How we do it

At Pontica, we have developed a highly effective, systematic, and transparent approach to our solutions to guarantee successful outcome. Thus, we allow your business to keep up with all the different stages – from design, through implementation, to evaluation. This is our winning formula.

Step 1

Analyze

We evaluate your company’s operational needs and design a personalized solution to guarantee high quality CX and customer satisfaction.

Step 2

Tailor

We design the solution with the best structure in synergy with your company’s culture and fitting your unique business needs.

Step 3

Execute

We implement the agreed upon structure and set up optimized processes and procedures.

Step 4

Recruit

With the help of advanced analytics and digital tools, we select the right profiles for your operations.

Step 5

Manage

We handle all your operations to ensure organizational and performance excellence.

Step 6

Evaluate and Optimize

We listen to the voice of your customers and conduct performance reviews which we then report and analyze together with your organization against the benchmark of your business goals.