Inspiring Learning with Enlightened EdTech Support

At Pontica Solutions, we bridge the gap between technology and education by providing exceptional customer experiences that enhance learning.

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EdTech

CX in Education Technology

The EdTech industry is transforming the landscape of learning, making education more accessible, personalized, and interactive. With this come expectations for seamless functionality, and proactive support.  

Recognizing the key role of CX in the user experience, we deliver knowledgeable and empathetic support tailored to the unique needs of your platform. We resolve challenges promptly and effectively, ensuring that every query is an opportunity to reinforce a positive learning experience.

Our method

Pontica's winning formula

We analyze, understand, and transform unique user insights into exceptional experiences with cutting-edge tech, tailored to your business. 

How we help EdTech brands

As an award-winning outsourcing provider, we won’t simply design and build your CX solutions – we will integrate, manage, and continually improve them.

CX solutions

Clients expect their problems to be resolved quickly and easily. Our expert teams provide frictionless, omnichannel CX and technical support in 20+ languages. Thus, your customer satisfaction excels while we free up your time to focus on other important projects.

AI solutions

AI automation can skyrocket scalability. By bringing together human talent and technology, we deliver custom and effective AI solutions, such as interactive chatbot automation, AI training data, natural language processing and more.

Business intelligence tools

We offer detailed analytics and insights with our comprehensive systems and business intelligence tools that analyze customer interactions in a structured and easily digestible way. We keep a detailed data log of clients’ feedback and attitudes and use it to measure customer satisfaction levels and assess team performance.

Recruitment and talent solutions

You can rely on us to address your recruitment needs for a quick scale-up of the company. We excel in optimizing team structures, sizes, and management, and allow you to achieve more with less.

“Pontica allows us to look into our processes, to find solutions and action plans - always with the same objective - the satisfaction of our clients.”

Graziella Landy

Operations Manager

Pontica Solutions Client Testimonial by Rhexis-EdTech

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