Empowered people create powerful brands
Product Knowledge Trainings
As your trusted partner, we conduct thorough all-digital product knowledge trainings and upskill sessions on your new product and processes. We use the tested principle of interactive gamification, ultimately generating greater productivity and investment. As a result, we build teams of productive enthusiasts who know your offering inside-out and are prepared to resolve even the most complex customer challenges.
Rely on our product training solution to:
- Optimize your long-term training costs
- Gain credibility
- Build and improve long-term relationships with your customers
- Boost individual and team engagement
Whatever your needs, we can build custom trainings that meet your organization’s goals. We specialize in filling the gaps and building knowledge for your company with our innovative, automated courses. Take advantage of our workshops on:
- Brand awareness
- Brand recovery
- Chat efficiency
- And more, depending on your objectives.
Tailored Cient Trainings for Higher Positions
We pride ourselves with the quality of our operations. Therefore, we offer separate custom, in-depth client trainings for higher level positions such as Shift Lead, Supervisor or Team Manager.
Knowledge and Performance Evaluations
We don’t simply conduct one-off trainings – we guarantee that our teams’ knowledge and skills are always up-to-date and resulting in maximum performance. Our processes include:
- Constant review of the QA results and refresher sessions
- Daily KPI report and tracking of trends
- SMART action plans
- Personal improvement plans
- Tailored scorecards
- Regular checks on progress
- Voice of Customer (VoC) reviews and actionable feedback
- Calibration sessions
Learning and Management
To continuously develop our teams through upskilling and knowledge sharing, we have developed an advanced Learning Management System (LMS) which:
- Contains digitalized and highly interactive learning materials created by our own content creator experts.
- Provides a well-structured training process that is user-friendly and improves employee engagement rate.
- Includes an expertly developed onboarding program, monthly quiz, and universal content courses.