AI and Digital Transformation

With our advanced intelligent automation (IA) tools, we level up your operations and keep your business ahead of competition while you focus on growth.

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Continuous innovation is the key to success in a fast-paced digital world.

Nowadays, simply going digital is not enough. To keep up with increasing customer trends and expectations, it is crucial to enhance your CX operations and invest in continuous automation. At Pontica Solutions we bring together human talent and technology intelligence to deliver dynamic automations for global brands in High Tech, FinTech, HealthTech, Games and Entertainment Logistics, Retail and E-commerce. We have developed superior IA tools and processes that optimize customer experience (CX) and reduce time and cost of human input.

Omnichannel Customer Service Automation

Our 24/7 omnichannel tool covers all the essential customer touch points and ensures that the customer journey is fast, smooth, and frictionless for an ultimate unified CX.

Robotic Process Automation (RPA) in CX

Our RPA solutions include customer service automation, including bots and self-service automation. Rely on us to deliver easy and enjoyable CX that will make your customers choose your brand repeatedly.

Chatbots and AI

We work with reliable and quality AI training data that brings your task performance to the next level. Our teams have the expertise to scale up your data and evolve your processes along the way in line with your current needs and industry trends.

Efficiency showcase

Implementation of an RPA tool

See how we built an RPA tool for our client and optimized operational performance.

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How we do it

At Pontica, we have developed a highly effective, systematic, and transparent approach to our solutions to guarantee successful outcome. Thus, we allow your business to keep up with all the different stages – from design, through implementation, to evaluation. This is our winning formula.

Step 1

Analyze

We evaluate your company’s operational needs and design a personalized solution to guarantee high-quality CX and customer satisfaction.

Step 2

Tailor

We design the solution with the best structure in synergy with your company’s culture and fitting your unique business needs.

Step 3

Execute

We implement the agreed upon structure and set up optimized processes and procedures.

Step 4

Recruit

With the help of advanced analytics and digital tools, we select the right profiles for your operations.

Step 5

Manage

We handle all your operations to ensure organizational and performance excellence.

Step 6

Evaluate and Optimize

We listen to the voice of your customers and conduct performance reviews which we then report and analyze together with your organization against the benchmark of your business goals.

Tools

We work with the most up-to-date and highly automated digital tools and platforms to optimize your operations in line with the current industry standards.