Driving Success with Premium Customer Experiences

We provide superior CX that matches the excellence of your vehicles and fuels loyalty and advocacy.

Automotive

CX in Automotive

The Automotive industry is at the crossroads of innovation and customer-centricity, where cutting-edge design meets the anticipation of exceptional service. As automakers push the boundaries of technology, performance, and sustainability, customers' expectations for support and engagement shift into high gear.

45%¹ of car buyers in 2025 will be Millennials who value personalization and seamless digital CX
80%² of customers say that quick responses to inquiries impact their brand loyalty.
47%³ will consider changing their automotive brand if it doesn’t deliver relevant customer service.

¹ Driving the automotive customer experience toward the age of mobility by McKinsey & Company
² Innovation Nation report by Capgemini
³ Automotive customer experience rebooted by Accenture

Our method

Pontica's winning formula

We analyze, understand, and transform unique customer insights into exceptional service experiences with cutting-edge tech, tailored to your business. 

The result - Your customers receive personalized care that's as reliable and finely tuned as the automobiles they love.

How we help Automotive brands

As an award-winning outsourcing provider, we won’t simply design and build your CX solutions – we will integrate, manage, and continually improve them.

CX solutions

Clients expect their problems to be resolved quickly and easily. Our expert teams provide frictionless, omnichannel CX and technical support in 20+ languages. Thus, your customer satisfaction excels while we free up your time to focus on other important projects.

AI solutions

AI automation can skyrocket scalability. By bringing together human talent and technology, we deliver custom and effective AI solutions, such as interactive chatbot automation, AI training data, natural language processing and more.

Business intelligence tools

We offer detailed analytics and insights with our comprehensive systems and business intelligence tools that analyze customer interactions in a structured and easily digestible way. We keep a detailed data log of clients’ feedback and attitudes and use it to measure customer satisfaction levels and assess team performance.

Recruitment and talent solutions

You can rely on us to address your recruitment needs for a quick scale-up of the company. We excel in optimizing team structures, sizes, and management, and allow you to achieve more with less.

Ready to shift your CX into overdrive?

Partner with us