Pontica Solutions - Оur culture and team


As a BPO and ITO provider, we face the challenge to engage our people both with Pontica Solutions and our clients’ brands. How do we achieve that? We select our partners very carefully and we always aim for synergy between Pontica`s culture and our partners’ culture and values.

We believe in our people – we managed to build a positive team and a true family spirit. We constantly provide a variety of training programs and we help each team to adapt to the client’s business needs and market trends.

In Pontica we are:


Job safety and flexible working hours

We offer a stable occupation with permanent labour contracts and work schedules with 4, 6 or 8 hours per day.


Dynamic workplace and positive environment

The well-being of our employees is top priority. We provide a dynamic workplace and positive environment, invest in their development and encourage fun and team-building initiatives.


Family spirit

We at Pontica love to treat our workplace as home. We spend many hours together so we enjoy that time together, we decide how we want our company to look like, where to go and what to do to have fun.


Approachable management

We know how important is for everyone to be heard and we strongly believe that all opinions matter. Our senior strategic management is always available to all team members to share and learn. We keep our promises! We also develop our team members to help them adapt to the constant change in our clients’ business needs and market trends.


Personal development

#wegrowtogether with one of the fastest growing companies in Sofia. Lots of local and international career opportunities, with less hierarchy, empowerment of proactivity, coaching and training.


Skills perfection

Our highly effective training programs have turned our team members into professionals, who provide excellent customer service and constantly improve their skills. Work with us and improve your spoken and written language skills.

Our People

Read the stories that some of our team members shared: