**All interviews will be conducted remotely (online or by phone).
Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our global clients in diverse industries such as High-Tech, FinTech, Healthcare, Games and Entertainment, E-commerce, Renewable Energy and Utilities, Logistics, and more.
Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.
Looking for more than just a job? Looking for more than just a job? Work alongside cutting-edge AI technology that’s designed to support your success, enhance your skills, and make everyday work more efficient.
What you will do in this role:
- Handle inbound customer calls, texts, chats, and emails professionally and efficiently.
- Schedule, reschedule, and confirm service appointments using company systems.
- Gather accurate customer information and coordinate technician dispatch.
- Resolve customer inquiries and concerns with empathy and a solution-focused approach.
- Maintain accurate records in CRM and scheduling systems.
- Meet quality, customer satisfaction, and booking performance targets.
What skills are needed:
- Strong communication skills in English (C1) is a must.
- Critical thinking and problem-solving skills.
- Detail-oriented, proactive, and highly organized.
- Comfortable using CRM systems, scheduling software, and Microsoft Office/Google Workspace.
- Able to multitask effectively in a fast-paced environment.
- Previous customer service or similar role would be considered a plus.
What we offer:
- An attractive remuneration. Referral bonuses.
- Standard working hours, Monday-Friday during training period.
- Flexible working hours after training period – 24/7 coverage.
- Work in a premium Class A office space with all the amenities you need to thrive.
- Full training provided
- Additional health insurance and other social benefits. Exclusive discounts & offers.
- Digital Food Vouchers.
- International work environment
- Open-minded management team promoting innovation, and personal and professional development.
- Permanent employment; full-time.
