**All interviews will be conducted remotely (online or by phone).
Start your journey with a leading European business finance management solution designed to simplify banking, payments, and accounting for SMEs, freelancers, and start-ups. With a strong product-driven culture, they empower teams to save time, stay in control of their finances, and focus on growing their business.
What you will do on this role:
- Handle complex customer inquiries, manage demanding cases such as invoice generation, pre-accounting setup, blocked integrations with accounting software, OCR-related issues, account closures, and extended due diligence checks, ensuring accuracy, compliance, and attention to detail.
- Provide customer and accountant support, assist customers with questions and issues related to payments, transfers, and account activity, delivering timely and solution-oriented support.
- Work with internal knowledge bases, efficiently navigate internal documentation and tools to provide accurate information and professional guidance.
- Contribute to process improvement, identify recurring topics and patterns in customer requests and share insights to help improve workflows, tools, and the overall customer experience.
What skills are needed:
- At least 1 year of experience in a customer-oriented role, preferably in financial services, accounting, or a related field.
- Fluent French with excellent grammar, spelling, and punctuation. Professional working proficiency in English.
- Customer-oriented mindset with strong communication and problem-solving skills.
- Attention to detail, especially when handling complex or legally sensitive topics.
- Resilience and adaptability in a high-volume and fast-paced environment.
What we offer:
- An attractive remuneration. Referral bonuses.
- Standard working week: Monday-Friday, 10:00-19:00.
- 20 days of paid leave per year + 2 days off for volunteering
- Digital food vouchers.
- Full training provided.
- Additional health insurance and other social benefits. Exclusive discounts & offers.
- Open-minded management team promoting innovation, personal, and professional development.
- Permanent employment; full-time.
